Interview with Martin White, Intranet Focus Ltd.
November 11, 2008
Martin White, co author of Successful Enterprise Search Management (Galatea, November 28, 2008), spoke with Stephen Arnold (his co-author) about the new Galatea study about search management. The interview touches upon the challenges that organizations face with information access, including search. The new study, which becomes available on November 28, 2008, tackles subjects that have not been discussed in terms of management, return on investment, and problem solving. Mr. White said:
Very rarely is poor search a result solely of poor technology. It is all about effective management of the entire search procurement, installation and implementation processes.
On the subject of business intelligence–what some pundits are calling “smart search” or “active intelligence”–Mr. White said:
Look at all those financial institutions with their BI applications. Did it stop them making a fool of themselves and us over sub-prime loans. BI is only as good as the way in which the correlations are set up and usually that is poorly. To me the new search is when search is all but invisible – embedded in a workflow process.
You can read the full text of this interview, conducted on November 10, 2008 here.
About the Study
The scope of the new study Successful Enterprise Search Management is unusual. Most studies of search are little more than profiles of vendors. After more than one year of work, Mr. White’s and his co-author’s approach is to approach the management aspect of search, information access and content processing by putting a conceptual foundation in place, reviewing the technology of search, discussing the vendor selection process, exploring the implementation stage, including pre launch testing of the system, and a series of suggestions called “action this day.”
The book includes case studies, references to specific vendors’ systems, and practical guidance from Mr. White and his co-author. Specific topics addressed include text mining and advanced content processing, information governance, and the challenges language itself presents. The book consists of five major sections and 17 chapters. The book is illustrated with screenshots from referenced systems and diagrams that highlight the management tasks addressed.
You can learn more about the book and place a pre-publication order on the Galatea Web site here.
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