Expert System’s COGITO Answers
December 12, 2008
Expert System has launched COGITO Answers, which streamlines search and provides customer assistance on web sites, e-mail and mobile interfaces such as cell phones and PDAs while creating a company knowledge base. The platform allows users to search across multiple resources with a handy twist: it uses semantic analysis to absorb and understand a customer’s lingo, therefore analyzing the meaning of the text to process search results rather than just matching keywords. It interprets word usage in context. The program also tracks customer interface and stores all requests so the company can anticipate client needs and questions, thus cutting down response time and increasing accuracy. You can get more information by e-mailing answers@expertsystem.net.
Jessica Bratcher, December 12, 2008
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