Search to Management: The eDiscovery Play

November 16, 2011

New regulations in both the US and the UK have e-discovery vendors anticipating profits. FT.com advises, “E-discovery: Manage Your Data Wisely—Regulators Now Have Teeth.” (This wise publisher wants you to subscribe to read the full document. Get out your credit card.)

Of course, managing data for e-discovery purposes takes time and resources, so most companies tend to put the issue off until regulators come knocking. This can mean last minute scrambling and, as a result, disadvantage in any proceedings. What can be done?

Writer Jessica Twentyman points to some key advice:

Dean Gonsowski, e-discovery counsel in the information management group at Symantec, a security software company, believes the answer lies in making e-discovery a ‘repeatable business process’, rather than a one-off response to a request. That means establishing company-wide rules on electronic information, governing what should be deleted or retained, applying those rules and using e-discovery software to retrieve information quickly, he says.

Perhaps surprisingly, email comes in third as an e-discovery request target. Files/ documents are the most requested, followed by database/ applications data. Social media records, corporate blogs, instant messages, and texts are growing categories.

It’s important that companies understand e-discovery at least as much as regulators do. Do your research and invest in good e-discovery software. Be prepared, even as you hope you never have to respond to a regulator’s request for information.

Vendors of search will have to “move up the value rope”. Finding is no longer enough we believe.

Cynthia Murrell   November 15, 2011

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