Increasing SharePoint User Adoption with Easy to Understand Training
October 5, 2012
Chris Wright, founder of the technical copyrighting company Scribble Agency, discusses SharePoint end user adoption issues in his CMSWire post, “Driving Adoption: Three SharePoint Concepts End Users Need to Understand.” Wright explains that because SharePoint is such a complex system, end user training is a necessity, even if it is simply a newsletter with tips and tricks. He has this to add:
There are three core SharePoint concepts that you need to explain to your end users, to give them any chance of sticking with SharePoint in the long term. These are Sites, Lists and Webparts. For those of us in the know this is basic stuff, and of course there are a ton of other things you could educate users about. But I firmly believe teaching these three things to the man or woman on the street will give them a huge head start.
Wright goes on to share in a little more detail each of the three core components and how he has found success in relaying the concepts to his users. He suggests starting with a discussion on sites using a ‘container’ metaphor – that sites contain all the content that will eventually be displayed somehow. He adds that lists can be explained in Excel terms of columns, rows, and cells and that Web parts are the main way to surface list data onto a page.
A third party application can also simplify SharePoint for end users while maximizing return on investment in the product. One worth looking at is Fabasoft Mindbreeze’s Enterprise search and SharePoint Connector. The Connector adds a powerful search to increase the findability of documents in SharePoint with the benefit of a friendly user interface.
Philip West, October 5, 2012