Save Time and Automate Some IT Tasks
January 1, 2013
Here is a new buzzword for you: “awareness automation.” It refers to how It organizations are unaware about the ability to automate some redundant and time-consuming tasks. IT News Online discusses some of these tasks in “Business Productivity Stifled Due to Lack of Awareness of Automation Opportunities According to IPsoft.” IPSoft found that the following tasks could increase productivity and create a basis for more complex functions to be automated in the future: predictive incident management, requesting permission, running diagnostics, password management, and application checks.
The advice is too practical to ignore:
“Truly expert systems can be used to automate not just some of the simple tasks of your 1st or even 2nd line IT support staff, but all the low level tasks IT managers are stuck with on a day-to-day basis. Even when the problem can’t be solved through automation the system is smart enough to replicate the processes one would expect a qualified support engineer to follow including seeking out the relevant information, gathering the documentation, and providing the approving party with the right information in order that they can make an informed and rapid decision to resolve the problem.”
The only thing holding automation awareness back is its ambiguity. It is not a concept that many people think about. The best thing to do would be to start an AA campaign with a Facebook, Tumbler, etc. pages, and use the social media advertising power.
Whitney Grace, January 01, 2013
Sponsored by ArnoldIT.com, developer of Augmentext
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