SharePoint 2010 Disappoints on ECM
July 31, 2013
Microsoft’s SharePoint can be many things to an enterprise. It helps us manage intranets, portals, forms processing, BI, business process management, collaboration. . . . However, one of its most basic functions, content management, has underwhelmed many companies, we learn from “Does SharePoint Measure Up for Enterprise Content Management?” at Australia’s IDM. In fact, many organizations supplement their SharePoint investment with a traditional enterprise content management (ECM) platform.
The article cites a recent whitepaper from AIIM that addresses SharePoint’s shortcomings:
AIIM recently released a whitepaper that explores the topic of SharePoint adoption, titled: “The SharePoint Puzzle.” In this Whitepaper, AIIM discusses why organizations selected SharePoint in the first place and how it performed against expectations. AIIM describes the drivers within this report:
“The collaborative aspects of SharePoint were the strongest original driver for exactly half of our respondents, rising to 57% for the largest organizations, with 38% for the smallest. Web portal/intranet (26%) and project management (13%) were also strong drivers but of more interest is the fact that SharePoint was more often selected to be a file-share replacement than a live document/content management system.”
Some key findings include:
– 28% of respondents have SharePoint in use across their whole workforce. 70% have at least half of their staff using it once a week or more.
– Over half feel they would be 50% more productive with enhanced workflow, search, information reporting and automated document creation tools.
– Over half (54%) are using or planning to use 3rd party add-on products in order to enhance functionality. Only a third thinks they will stick with the vanilla product.
– Difficulty of content migration and information governance capabilities are given as the biggest shortfalls in expectations.
The article discusses anecdotal examples from a couple of companies. The Aussie offices of law firm Herbert Smith Freehills uses SharePoint 2010 for its intranet, but relies on the Autonomy‘s Interwoven Filesite for ECM. In the public sphere, the city of Bunbury, Western Australia, was happy to replace its old data repository with SharePoint 2010. However, reports the city’s IT manager, they are disappointed by the platform’s limited search capacity.
Note that in both these examples, the SharePoint version used is 2010. Does SharePoint 2013 step up its search-functionality game?
Cynthia Murrell, July 31, 2013
Sponsored by ArnoldIT.com, developer of Augmentext
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