Oracle Reduces Students’ Nonpayments

March 3, 2014

Usually when money and students are mentioned in headlines, it is about student debt and the rising cost of tuition. Oracle has a more positive headline about this topic: “Metropolitan State University Reduces Students’ Nonpayments From US$4 Million To US$700,000 Per Year.”

Metropolitan State University is based in Minnesota. The college was experiencing a $4 million loss in students not paying their tuition. The solution was to deploy Oracle RightNow to improve communication channels with students and establish a student-relationship system to keep track of conversations.

After deploying Oracle RightNow, the immediate problems were resolved. It provided a centralized system that sent quick and individualized responses, improved efficiency, reduced application tracking, and most importantly send out trigger messages to students reducing student nonpayments from $4 million to $700,000 a year.

Metro State selected Oracle, because:

“ ‘We chose Oracle RightNow for its extensive reporting and analytics capabilities, which are far better than any other higher education customer relationship management tool on the market. Having the ability to easily put rich data in the hands of our advisors has really propelled us to the next level,’ said Andrew Melendres, vice president, student affairs and enrollment management, Metropolitan State University.”

Universities are slashing budgets left and right. Gaining several million in revenue from unpaid student tuition boosted Metro State’s budget and made them an example for other schools. We would expect that Harvard, Yale, and Stanford will follow Metro State’s lead.

Whitney Grace, March 03, 2014
Sponsored by ArnoldIT.com, developer of Augmentext

Comments

Comments are closed.

  • Archives

  • Recent Posts

  • Meta