ZL Technologies: From Ziplip to Enterprise Search

November 5, 2015

Ziplip opened for business in 1999. That works out to 16 years ago. I looked at the company’s archiving technology when I did a comparison between Ziplip and Index Engines, an outfit which has some tendrils originating at the post Judge Green Bell Labs.

I took another look at Ziplip, respoitio0ned as ZL Technologies, in 2009. ZL had a bone to pick with a mid tier consulting firm. Complaining about mid tier consulting firms, their approach to analysis, and the business models is a game some vendors play. The vendor believes it should be a highly rated, but the vendors gets low marks. Aggrieved the vendor complains about the mid tier consulting firm.

I thought about ZL when I read this item, “ZL Technologies to Establish the ROI of Information Governance at Enterprise Search and Discovery Conference 2015.” What I found interesting is that Ziplip has allegedly solved a problem which has given headaches to licensees of search and content processing systems; namely, laying out a method for calculating “true ROI.” I assume that regular MBA ROI is not going to do the job. Hence, we have the “true value” angle.

This paragraph caught my attention as well:

For enterprise-scale organizations, the difficulty in calculating true numerical ROI for data management initiatives has traditionally posed a major roadblock to planning and securing funding for governance architecture. This has been especially true for firms driven by quarterly performance; given specific requirements and constrained budget, this has often resulted in an ad hoc “point solution” approach, spawning multiple data silos and paradoxically increasing the overall long-term cost of information governance. The session hosted by ZL Technologies takes a strategic approach to calculating true ROI, examining oft-neglected factors and broad interdepartmental benefits of holistic governance practices.

I am old fashioned and think that ROI can be a slippery fish. Here’s a basic definition:

A profitability measure that evaluates the performance of a business by dividing net profit by net worth .

The key seems to be how one captures cost, converts the fuzzy notions into more numbers, and then using a mathematical procedure baked into Excel. Hey, it’s not perfect, but it is close enough for horses shoes.

The key, of course, is the assumptions for the calculation, the process for capturing and verifying the data, and the methodology to pin down the “worth” and “value” generalities. In short, spending money on search requires that a wide range of direct and indirect costs be captures, diligence to ensure that downstream costs are collected, and that the assumptions line up with the numerical recipe.

What has baffled me about ZLTech’s approach is that the approach is based on “information governance.” I don’t know what that means. Furthermore, I am not sure how an archive converts to enterprise search. What happens to the social media, the videos, and the images.

My hunch is that ZL is mounting a marketing campaign and using as many buzzwords as possible. Will MBA classes embrace the ZL approach to “true worth”?

Nope. After 16 years, a revolutionary value method has had plenty of time to filter into the mainstream of ROI methodology.

Stephen E Arnold, November 5, 2015

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