Business Intelligence Search: Not There Yet

February 20, 2018

Business intelligence applications are indispensable for modern companies, especially if they are focused at being the top of their industry. Apparently one common feature still eludes BI application developers: search. How can something so basic and readily available through open source technology be difficult to master? ZDNet reviews Forrester’s breakdown of the BI landscape in the article, “Make BI Applications More Intuitive With Search Like GUI.”

BI applications are kept relativity simple with a mouse-based user interface, so end user training is kept to a minimum and adoption into systems is easier. One item of concern is that few decision-makers actually access the data directly and rely on their business analysts and other team members to provide them information. BI applications are not so simple, however, and the end users need to be knowledgeable in the data sources and metadata.

Thank goodness that there is a GUI for BI applications and it has natural language processing:

“This has largely come true with natural language processing (NLP) and natural language generation (NLG) technologies. Users can now ask a question in a natural language (where NLP translates a question to a query, aka text-to-query) and get an answer via a programmatically generated narrative based on the result set returned by the query. The NLG narratives are especially effective when displayed side by side with a visualization. In addition to NLP and NLG capabilities built into BI tools, some BI providers are also creating chatbots as separate applications. These can allow non-technical BI users to ask questions and receive dynamically generated data visualizations and written highlights without knowing anything about the underlying data structures or metadata.”

The question remains if the search application will be decent and usable on newer BI interfaces. Only time and user feedback will tell.

Whitney Grace, February 20, 2018


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