Enterprise Search: Long Documents Work, Short Documents, Not So Much

July 16, 2018

Enterprise Search goals are notoriously wordy and complex. Is this just a symptom of a complicated system that cannot be explained any other way? Probably not, and it’s all one venture capitalist’s idea, according to Business Insider’s recent story: “One Simple Management Trick to Improve Performance, According to John Doer.”

According to the story which is about Doerr’s book “Measure What Matters.”

“[It] explains the thinking behind the Objectives and Key Results (OKR) goal-setting process famously used by companies like Google, MyFitness Pal, and Intel…. “The theory explains that hard goals “drive performance more effectively than easy goals,” and that “specific hard goals ‘produce a higher level of output’ than vaguely worded ones.”

According to Skyword, there are things you and your vendors can do to reverse this trend (Some may not want to reverse. Hey, it’s your world.). Mainly, it deals with understanding your audience and giving them what they crave.

However, short documents often make sense in context; that is, metadata, information about the sender / author and reader / person looking for information, category tags, and other useful information. Enterprise search, despite the wide availability of low cost or no cost solutions, struggle to make sense of short messages like:

“Doesn’t work.”

Videos, encrypted messages, audio, compound documents—Enterprise search systems struggle and often fail. More OPUD.

Patrick Roland, July 16, 2018


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