Google Search and ATT Exposed Cable Report

February 6, 2019

Update at 320 US Eastern time:

I stopped an ATT repair truck (not a subcontractor). I reported the open box managing voice and data. The ATT employee told me, “The company doesn’t care. I can’t call it in. Even if I see a downed cable, management does not want to know. The new ATT.” Interesting insight into a company which advertises “moments together.” More like no moments whatsoever.

Original Story:

Come across an exposed cable or exposed cables? Run a Google query for ATT cable down and one gets the first result: 800 288 2020. Like this:

image

Now the first hit means relevance, or that’s my assumption. Dial the number and the automated system only responds if one is an ATT customer who has an account number. What happens if a child fiddles with the exposed cable or gear? Let’s think about the risks to the youngster. What about the risks to actual ATT wireless, DirecTV, or phone / data services?

Nice work Google. A useless phone number. Nicer work ATT. Putting children and users at risk. (Please, don’t call me and tell me that someone somewhere is sorry. I don’t believe those sophistries.) We can make moments together in another way.

Stephen E Arnold, February 6, 2019

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