Enterprise Search: AI and a Low Spend

August 26, 2019

DarkCyber Read “Capacity Raises $13.2 Million to Index Emails, Files, and More with AI.” The company was founded in 2017. We noted this passage:

Capacity (formerly Jane.ai), [is] a startup developing a platform that indexes data from apps, teams, and more and enables users to search through the corpus using natural language.

Plus, the system learns and improves over time.

The company’s funding to deliver AI, multi-source enterprise search is “over $21 million.”

One of the founders is CEO David Karandish, formerly the CEO of Answers.com. He is quoted as saying:

[Capacity] is an intuitive, intelligent AI-powered Teammate who gives employees instant access to the information they need to do their jobs well.

The indexing system can process content from such systems as:

  • ADP human resource information
  • Box
  • NetSuite
  • Google Gmail
  • Microsoft Exchange
  • Microsoft OneDrive
  • Sage human resource information
  • Salesforce
  • ServiceNow
  • Zendesk

The system includes “a chatbot with natural language processing capabilities that integrates with popular messaging apps such as Slack and Skype.”

We noted this statement:

Capacity can deliver company-wide announcements, like daily news and event notifications, and onboard new hires by providing access to forms that need to be completed. For customers with websites that have FAQ sections, it can be made public-facing to help cut down on customer service requests.

If Capacity can deliver, outfits like LucidWorks will have some explaining to do to its investors.

Stephen E Arnold, August 26, 2019


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