Oracle Matches One Amazon AWS Capability: Bringing Order to Chaos

April 19, 2021

In 2018, I started noticing more Amazon AWS support for ServiceNow. ServiceNow is a company which uses cloud technology to help its customers manage digital workflows for enterprise operations. Amazon revealed in 2018 “How to install and configure the AWS Service Management Connector for ServiceNow,” the procedure which some AWS customers had mastered before the blog post gave its stamp of approval.

“Oracle Integrates ServiceNow into its Cloud Infrastructure” makes it clear that the much loved database vendor is doing what AWS did in 2018. The article reports:

Oracle has announced the integration of ServiceNow into its Oracle Cloud Infrastructure. The integration means enterprise customers have the ability to access and manage OCI (Oracle Cloud Infrastructure) resources via their existing ServiceNow service portal and the ITOM (ServiceNow IT Operations Management) Visibility application, which will give them a single dashboard to manage their public cloud resources from Oracle and other cloud providers.

Legacy Oracle customers like government agencies are likely to find the integration helpful. At one time, the likes of Amazon itself and Google might have been over the moon. Both of these cloud giants jettisoned Oracle technology and have moved in other directions.

A ServiceNow VP spins the Oracle move this way:

“With this integration, ServiceNow and Oracle are making it seamless for enterprises to unlock productivity for distributed teams to deliver products and services faster, access powerful business insights and create great experiences for employees, wherever they may be,” says ServiceNow’s vice president & general manager of Operations Management & Data Foundations, Jeff Hausman. Joint customers leveraging the Now Platform and OCI will get the best of both worlds, a seamless experience that maximizes the value of cloud investments and the ability to harness the power of artificial intelligence for proactive operations.”

Many buzzwords like seamless, unlock productivity, business insights, experiences which are “great”, value, proactive, and of course artificial intelligence.

The winner may be ServiceNow. For Oracle, I am not sure yet. Maybe on deck to enter the cross cloud de-chaosizing work now going on in many organizations.

Stephen E Arnold, April 19, 2021

Written by Stephen E. Arnold · Filed Under Business strategy, Cloud computing, News

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Stephen E. Arnold monitors search, content processing, text mining and related topics from his high-tech nerve center in rural Kentucky. He tries to winnow the goose feathers from the giblets. He works with colleagues worldwide to make this Web log useful to those who want to go "beyond search". Contact him at sa [at] arnoldit.com. His Web site with additional information about search is arnoldit.com.