System Glitches: A Glimpse of Our Future?
April 4, 2022
I read “Nearly All Businesses Hit by IT Downtime Last Year – Here’s What’s to Blame.” The write up reports:
More than three-quarters (75%) of businesses experienced downtime in 2021, up 25% compared to the previous year, new research has claimed. Cybersecurity firm Acronis polled more than 6,200 IT users and IT managers from small businesses and enterprises in 22 countries, finding that downtime stemmed from multiple sources, with system crashes (52%) being the most prevalent cause. Human error (42%) was also a major issue, followed by cyber attacks (36%) and insider attacks (20%).
Interesting. A cyber security company reports these data. The cyber security industry sector should know. Many of the smart systems have demonstrated that those systems are somewhat slow when it comes to safeguarding licensees.
What’s the cause of the issue?
There are “crashes.” But what’s a crash. Human error. Humans make mistakes and most of the software systems with which I am familiar are dumb: Blackmagic ATEM software which “forgets” that users drag and drop. Users don’t intuitively know to put an image one place and then put that image another so that the original image is summarily replaced. Windows Defender lights up when we test software from an outfit named Chris. Excel happily exports to PowerPoint but loses the format of the table when it is pasted. There are USB keys and Secure Digital cards which just stop working. Go figure. There are enterprise search systems which cannot display a document saved by a colleague before lunch. Where is it? Yeah, good question. In the indexing queue maybe? Oh, well, perhaps tomorrow the colleague will get the requested feedback?
My takeaway from the write up is that the wild and crazy, helter skelter approach to software and some hardware has created weaknesses, flaws, and dependencies no one knows about. When something goes south, the Easter egg hunt begins. A dead Android device elicits button pushing and the hope that the gizmo shows some signs of life. Mostly not in my experience.
Let’s assume the research is correct. The increase noted in the write up means that software and systems will continue to degrade. What’s the fix? Like many things — from making a government bureaucracy more effective to having an airline depart on time — seem headed on a downward path.
My take is that we are getting a glimpse of the future. Reality is very different from the perfectly functioning demo and the slick assertions in a PowerPoint deck.
Stephen E Arnold, April 4, 2022
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