Take a Hint Amazon, Bing Is Not That Great

August 22, 2017

It recently hit the new stands that Google Home was six times more likely than Amazon Alexa to answer questions.  The Inquirer shares more about this development in the article, “Google Hoe Is Six Times Smarter Than Amazon’s Echo.”

360i conducted a test using their proprietary software that asked Amazon Alexa and Google Home 3,000 questions.  We don’t know what the 3,000 questions were, but some of them did involve retail information.  Google pulled on its Knowledge Graph to answer questions, while Amazon used Bing for its search.  Amazon currently controls 70% of the voice assistant market and has many skills from other manufacturers.  Google, however, is limited in comparison:

By comparison, Google Home has relatively few smart home control chops, relying primarily on IFTTT, which is limited in what it can achieve and often takes a long time between request and execution.

Alexa, on the other hand, can carry out native skill commands in a second or two.

The downside of the two, however, is that Google is Google and Amazon is just not as good. If Echo was able to access the Knowledge Graph, Google Music, and control Chromecasts, then it would be unassailable.

Amazon Alexa and Google Home are a set of rivals and the facts are is that one is a better shopper and the other better at search.  While 360i has revealed their results, we need to see the test questions to fully understand how they arrived at the “six times smarter” statement?

Whitney Grace, August 22, 2017


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