Enterprise Search Lacks NGIA Functions

Users Want More Than Hunting through a Rubbish

CyberOSINT: Next Generation Information Access is, according to Ric Manning, the publisher of Stephen E Arnold’s new study, is now available. You can order a copy at the Gumroad online store or via the link on Xenky.com.

cover for ads

One of the key chapters in the 176 page study of information retrieval solution that move beyond search takes you under the hood of an NGIA system. Without reproducing the 10 page chapter and its illustrations, I want to highlight two important aspects of NGIA systems.

When a person requires information under time pressure, traditional systems pose a problem. The time required to figure out which repository to query, craft a query or take a stab at what “facet” (category) may contain the information, scanning the outputs the system displays, opening a document that appears to be related to the query, and then figuring out exactly what item of data is the one required makes traditional search a non starter in many work situations. The bottleneck is the human’s ability to keep track of which digital repository contains what. Many organizations have idiosyncratic terminology, and users in one department may not be familiar with the terminology used in another unit of the organization.


Register for the seminar on the Telestrategies’ Web site.

Traditional enterprise search systems trip and skin their knees over the time issue and over the “locate what’s needed issue.” These are problems that have persisted in search box oriented systems since the days of RECON, SDC Orbit, and Dialcom. There is little a manager can do to create more time. Time is a very valuable commodity and it often determines what type of decision is made and how risk laden that decision may be.

There is also little one can do to change how a bright human works with a system that forces a busy individual to perform iterative steps that often amount to guessing the word or phrase to unlock what’s hidden in an index or indexes.

Little wonder that convincing a customer to license a traditional keyword system continue to bedevil vendors.

A second problem is the nature of access. There is news floating around that Facebook has been able to generate more ad growth than Google because Facebook has more mobile users. Whether Facebook or Google dominates social mobile, the key development is “mobile.” Works need information access from devices which have smaller and different form factors from the multi core, 3.5 gigahertz, three screen workstation I am using to write this blog post.

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Interview with Dave Hawking Offers Insight into Bing, FunnelBack and Enterprise Search

The article titled To Bing and Beyond on IDM provides an interview with Dave Hawking, an award-winner in the field of information retrieval and currently a Partner Architect for Bing. In the somewhat lengthy interview, Hawking answers questions on his own history, his work at Bing, natural language search, Watson, and Enterprise Search, among other things. At one point he describes how he arrived in the field of information retrieval after studying computer science at the Australian National University, where he the first search engine he encountered was the library’s card catalogue. He says,

“I worked in a number of computer infrastructure support roles at ANU and by 1991 I was in charge of a couple of supercomputers…In order to do a good job of managing a large-scale parallel machine I thought I needed to write a parallel program so I built a kind of parallel grep… I wrote some papers about parallelising text retrieval on supercomputers but I pretty soon decided that text retrieval was more interesting.”

When asked about the challenges of Enterprise Search, Hawking went into detail about the complications that arise due to the “diversity of repositories” as well as issues with access controls. Hawking’s work in search technology can’t be overstated, from his contributions to the Text Retrieval Conferences, CSIRO, FunnelBack in addition to his academic achievements.

Chelsea Kerwin, December 09, 2014

Sponsored by ArnoldIT.com, developer of Augmentext

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