Google Gets Input from Arkansas Church

October 22, 2008

Ah, the great and wise Google received some input from the New Hope Fellowship in the high-tech center, Springdale, Arkansas. Harrod’s Creek, Kentucky, takes a back seat to the folks in Springdale, Arkansas. Will Google listen? Hard to say. You can read the story of inputs in Juan Carlos Perez’s “Google Fixes Problem with Apps Start Page” here. The church was nuked with Google’s careless coding. Mr. Perez quotes the church’s media director, one John Jenkins as advising Google:

Our users were trained to access their mail through the Start page. Once that didn’t work, they could not access e-mail, which is critical to our work. We had to send paper memos around on how to access the mail without going through the Start page. Very frustrating. Google must improve communication with business customers if they wish to be competitive in the corporate IT space. The 2-sentence ‘we’re working on it’ blurbs posted in the [online discussion] groups are an unacceptable way to treat business clients.

Will Google accept advice from New Hope Fellowship? In my opinion, Google is Googley. I’m not. You may not be. The New Hope outfit is probably not Googley or the church person would have figured out how to get the mail despite the outage. What about Einstein’s “wise one”? Nah, he doesn’t work at Google. Just read the Google blurbs.

Stephen Arnold, October 20, 2008


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