Google: No Human Customer Service

March 27, 2009

Quite an interesting post and even more interesting sequence of comments about Google Checkout here. The headline is arresting, “Google Is Evil, Worse than PayPal: Don’t Use Google Checkout for Your Business.” For me the interesting point is that fully automated systems make decisions that Google cannot explain. My take on this issue is that if one depends upon Google Apps, for example, for a service, is a customer vulnerable to a unilateral and inexplicable termination of the business relationship with Google. If the allegations in this article “Google Is Evil…”, the GOOG may have to revisit its policies. Terminations are justified. Not knowing why a termination of service occurred is not in my opinion.

Stephen Arnold, March 27, 2009


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