Google, Triage, and Support Requests from End Users
September 7, 2009
On September 2, 2009, Google’s Code Blog published a short list of the top ten most used features of Google Project Hosting. (If you are not familiar with Project Hosting, you can get started on the Google Code page for the service. The Google blog post to which I refer is “Heavy Duty: What Project Hosting Users Are Doing”. What I found interesting is that writing documentation and supporting requests from end users ranked ninth and 10th respectively. I was surprised both issues made the list in the first place. The programming goslings here at Beyond Search ignore my requests for new features and are deaf to the bleats from end users. Perhaps Google will push that customer support function up the list. One can hope.
Stephen Arnold, September 7, 2009
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