A Google Triple
October 9, 2010
It has been a long day. More than 300 people coding and chatting. The goslings and I flapped around the Lucene Revolution and survived the debate among some industry big dogs.
After the crowd thinned, I flipped through my newsreader and spotted three items in quick succession. Are these true? Who knows? I did find the three items taken as a bap, bap, bap quite suggestive.
First, the Google according to one of the super confident Web traffic outfits accounts for 72 percent of searches in September 2010. The story ran in Search Engine Watch. Is that a monopoly? I sure don’t know, but that’s a hefty chunk of the market.
Second, with that many users, I assumed that happiness was a warm puppy or at least a warm Googzilla. Not according to the Better Business Bureau. “Google Gets a C-Minus for Customer Service” reports that Google, despite its A+ in math has received a dull normal in helping those customers. As a C minus goose, dull normal is not too bad or is it two bad? For the Hahvad bound, gloom falls or is it fails?
Third, “Former FTC Staffer Files a Complaint against Google” contains some allegations. The story asserts:
the search engine and advertising outfit shares data with third parties. Soghoian doesn’t mince words, asking the FTC to “compel Google to take proactive steps to protect the privacy of individual users’ search terms”. His complaint also includes the aforementioned allegations of personal information being shared with third parties.
One wonders why the US government agency fiddled while Rome smoked?
Now, assume these statements from three sources are semi-accurate. The customer thing seems to be like one of those social type things, not a math type thing. Bap, bap, bap.
Stephen E Arnold, Octobenwsr 9, 2010
Freebie or is it furby? It’s a C minus thing.
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