Overanalyzing Microsoft SharePoint
January 18, 2011
Clever Workarounds has an amazing write-up called, “SharePoint Analysts—Stop Analysing!” It first starts off with a reassuring advice that life experience comes from making mistakes, which makes you an a better person at the end of the day. This is related to business analysts in that customers do not want and cannot connect with consultants who invade their offices and tell them what they are doing wrong. Customers want an average Joe who has been in their same situation to help them figure out the best solution to their problem.
Microsoft is pretty much doing this with SharePoint. They’re overanalyzing the program, while forgetting the customers’ needs. By ignoring the customers’ needs, Microsoft is taking the attitude that their users will adapt to anything without consideration.
“I actually don’t need to talk to them. Oh sure, someone might do some communications planning, but I don’t need to address user adoption because adoption is already there! People adapted to email, telephone and Microsoft Windows years ago.”
What Microsoft is doing is downright breech of business etiquette: being rude to clients.
Whitney Grace, January 18, 2011
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