InQuira: Customer Support Not So Hot
September 6, 2011
I read “InQuira Says Self Service Web Unsatisfying.”
The news item reported that InQuira, which seems destined to follow the Triple Hop jump into Oracle, conducted a survey. Well, sort of a survey, but the findings, if I understood the write up, revealed that
More than 90% who use online sites had to compose multiple queries to get an answer to their question, and about half were satisfied with their answer before abandoning the Web and calling an 800 number for support.
Okay, search and customer support are unsatisfying. One hopes companies like InQuira will address this problem, not tell me that customer support is not exactly like a cool drink on a hot day.
Stephen E Arnold, September 5, 2011
Sponsored by Pandia.com
Comments
-
- Subscribe to Beyond Search
Feature archive
News archive
-
