Learn from a Cloud Fail with Office 365

December 29, 2011

The Clever Workarounds blog, run by Paul Culmsee of Seven Sigma Business Solutions, discusses mainly SharePoint issues with specific reference to strategy, governance, and return on investment issues. A recent post, “The Cloud isn’t the Problem – Part 2: When Complex Technology Meets Process,” follows an article asserting the need that for adaptive change with Cloud computing. In the current post, these adaptive changes and challenges are discussed.

The author begins with an Office 365 fail story that all can learn from. Lesson learned? Even a typo can take out a large system. From the typo in the Microsoft Online Services Company Identifier came a chain of events that could have resulted in a production E3 service being mistakenly deleted. While no one person or platform is to blame, it shows a flaw in the system. The author reflects:

Now I hope that I don’t sound bitter and twisted from this experience. In fact, the experience reinforced what most in IT strategy already know. It’s not about the technology. I still like what Office 365 offers and I will continue to use and recommend it under the right circumstances. This experience was simply a sobering reality check though that all of the cool features amounts to naught when it can be undone by dodgy underlying supporting structures. I hope that Microsoft and Telstra read this and learn from it too. From a customer perspective, having to work through Telstra as a proxy for Microsoft feels like additional layers of defense on behalf of Microsoft. Is all of this duplication really necessary?

For a stable and reliable system that still provides the benefits of complex technology, consider a third party solution like Fabasoft Mindbreeze. Their Web Parts based information pairing capabilities leave you with powerful searches and a complete picture of your business information. Here Daniel Fallman discusses the technology, “To put it concrete terms, the current Fabasoft Mindbreeze InSite release enable a maintenance-free, always up-to-date conflation of information from different areas. Always relevant. Always interesting. Always to the point. For both you and your website’s users.” Consider Fabasoft Mindbreeze’s full suite of products to find a solution for your system.

Philip West, December 29, 2011

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Stephen E. Arnold monitors search, content processing, text mining and related topics from his high-tech nerve center in rural Kentucky. He tries to winnow the goose feathers from the giblets. He works with colleagues worldwide to make this Web log useful to those who want to go "beyond search". Contact him at sa [at] arnoldit.com. His Web site with additional information about search is arnoldit.com.