Glassbeam: Fusion and Analysis

January 20, 2012

Formerly known as Orchesys, Glassbeam, Inc. provides software-as-a-service (SaaS) based solutions for product analytics. Its namesake technology lets organizations view a continual stream of data regarding product use and configuration. In 2009, the company was included in Gartner Inc.’s “Cool Vendors in BI and Performance Management” report. In 2011, it was a winner of TiEcon’s TiE50 award, which recognizes leading start-ups, and received $6 million in funding from TiE Angel investors. The firm was one of six on IDC’s “2011 Innovative Business Analytics Companies Under $100M to Watch” list.

Glassbeam’s technology enables users to gain insights from large quantities of product operational semi-structured data, such as log data, contained in any intelligent device. The solution converts the product operational data into actionable information using the company’s patent-pending Semiotic Parsing Language (SPL) technology, which scales to analyze terabytes of data using next generation data warehousing techniques.

The firm’s Glassbeam Server includes a parsing engine and an extraction and load engine that process information from terabytes of raw unstructured data. The Glassbeam Support Portal, provides data to departmental portals using information from its data warehouse. The company also provides Glassbeam Workbench, an analytics toolkit that enables users to build and run queries, share saved queries and results with other users, and publish the queries as dashboard widgets embeddable into other applications. Glassbeam Views provides a reporting toolset and infrastructure to design and build reports and insights from its data warehouse. In addition, it offers SPL maintenance, business analytics, enterprise application integration, and report management and delivery. Glassbeam’s Product Analytics solution uses OpSource Inc.’s OpSource Cloud to process large amounts of unstructured data.

Potential clients include those in the server, storage, network, software, telecom, medical, and industrial sectors. While there are no established players in its market, Glassbeam faces competition from firms wanting to build their own solutions.

Rita Safranek, January 20, 2012

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Stephen E. Arnold monitors search, content processing, text mining and related topics from his high-tech nerve center in rural Kentucky. He tries to winnow the goose feathers from the giblets. He works with colleagues worldwide to make this Web log useful to those who want to go "beyond search". Contact him at sa [at] arnoldit.com. His Web site with additional information about search is arnoldit.com.