High Quality Research Surrounding Enterprise Search
November 13, 2012
Enterprise search requires companies to tap into their internal knowledge, and it has to be done in a way that makes the process quick and accessible for users. Some high-quality research is being done surrounding the capabilities and necessary features of search applications.
Research article “Designing for Enterprise Search in a Global Organization,” authored by the growing search consultancy Findwise, focuses on design concepts surrounding the company’s attempt at a search application. The company’s goal was to create a search application that provides quick access to all internal information, help users find and discover information, and create possibilities for collaboration.
The second attempt at an application focused on simplicity and design:
“The result was an application that seemed very simple at first glance, but still included all the different functionality needed in order to fulfill the information needs of the organization’s different user groups. The new design was evaluated through usage test and though it included the same functionality as the old search application the results were completely different. Users found it not only easier to use but also easy to discover new information.”
Intrafind was based upon open source technology that was developed in a similar fashion. The advantage, of course, lies in age and wisdom after years of business with well-qualified leadership such as that provided by the Director of Research at Intrafind, Christoph Goller. Goller’s experience in artificial intelligence research, as well as machine learning and neural networks, carry over into his work in scalable information retrieval and search-based applications at Intrafind.
Andrea Hayden, November 13, 2012