What Watson Can Do For Your Department
July 6, 2015
The story of Justin Chen, a Finance Manager, is one of many “Stories by Role” now displayed on IBM. Each character has a different job, such as Liza Hay from Marketing, Donny Cruz from IT and Anisa Mirza from HR. Each job comes with a problem for which Watson, IBM’s supercomputer, has just the solution. Justin, the article relates, is having trouble deciding which payments to follow. Watson provides solutions,
“With IBM® Watson™ Analytics, Justin can ask which customers are least likely to pay, who is most likely to pay and why. He can analyze this information… [and] collect more payments more efficiently… With Watson Analytics, Justin can ask which customers are likely to leave and which are likely to stay and why. He can use the answers for analysis of customer attrition and retention, predict the effect on revenue and determine which customer investments will lead to more profitable growth.”
It seems that the now world-famous Watson has been converted from search to a basket containing any number of IBM software solutions. It isn’t stated in the article, but we can probably assume that the revenue from each solution counts toward Watson’s soon to be reported billions in revenue.
Chelsea Kerwin, July 6, 2014
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
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What Watson Can Do For Your Department : Stephen E. Arnold @ Beyond Search