AT&T and Its View of Customer Service
November 2, 2015
I read “AT&T Lawyers Want You To Know That AT&T’s CEO Will Never Listen To Customer Suggestions.” According to the write up:
Effectively, AT&T’s saying it will field no consumer recommendations. What, exactly, is the temperature in that icy, inhuman bunker, fellas? AT&T proceeds to inform the Times that the reason it treats all of its customers like potential enemies…
With many enterprise search vendors offering their systems as a solution to customer service challenges, I wonder what “customer service” means. For AT&T, the notion of customer service triggers thoughts of legal hassles. For search vendors, customer service may be a precursor to much-needed revenue.
But for customers, the idea of customer service is a chimera.
Stephen E Arnold, November 2, 2015
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