Bye-Bye Paid Reviews
December 22, 2015
One has to admit that this sounds like a sweet way to make a few quick dollars: write a fake online review about a product or service highlighting good points and sellable features, post it on your social media accounts, Amazon, your blog, Yelp, TripAdvisor, and then collect a few bucks. While Twitter might slowly be losing the social media race against Facebook and Instagram, the UK Telegraph says that the social network has another useful purpose: “Has Twitter Finally Killed The Mess Of The False Online Review?”
Fake reviews cost consumers millions of dollars each year, because they believe that first hand accounts from regular people trump a corporate advertising account. However, it spawned a big market for people to spend a few dollars to pay someone write a fake review and give a product/service a positive spin. The consumer is getting tired of fake reviews, as are online retailers like Amazon and the US government, which has even drafted the Consumer Review Freedom Act.
Twitter is jumping into action using big data moves like real time data sentimental analysis, location-based apps that search social media content for content, and algorithms to analyze tweets
“Chief executive Giles Palmer believes that apps such as Twizoo are only the start of how products and businesses are evaluated, especially as social media continues to evolve. ‘Until recently, social media monitoring has been a listening business where companies and brands have kept an eye on what their customers are doing, but not doing too much about it…But with mobile customers are after products and goods where they want to make an instant decision based on instant data. What’s more they want that data to be reliable and to be truthful; Twitter provides that.’”
Consumers are being more discerning about the products and services they purchase, but they also trust reviews to help them evaluate them so they will not be duped. High praise for Twitter for proving how social media is valuable as a learning tool and also for proving it is still a worthwhile network.
Whitney Grace, December22, 2015
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
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