New Beyond Search Overflight Report: The Bitext Conversational Chatbot Service

September 25, 2017

Stephen E Arnold and the team at Arnold Information Technology analyzed Bitext’s Conversational Chatbot Service. The BCBS taps Bitext’s proprietary Deep Linguistic Analysis Platform to provide greater accuracy for chatbots regardless of platform.

Arnold said:

The BCBS augments chatbot platforms from Amazon, Facebook, Google, Microsoft, and IBM, among others. The system uses specific DLAP operations to understand conversational queries. Syntactic functions, semantic roles, and knowledge graph tags increase the accuracy of chatbot intent and slotting operations.

One unique engineering feature of the BCBS is that specific Bitext content processing functions can be activated to meet specific chatbot applications and use cases. DLAP supports more than 50 languages. A BCBS licensee can activate additional language support as needed. A chatbot may be designed to handle English language queries, but Spanish, Italian, and other languages can be activated with via an instruction.

Dr. Antonio Valderrabanos said:

People want devices that understand what they say and intend. BCBS (Bitext Chatbot Service) allows smart software to take the intended action. BCBS allows a chatbot to understand context and leverage deep learning, machine intelligence, and other technologies to turbo-charge chatbot platforms.

Based on ArnoldIT’s test of the BCBS, accuracy of tagging resulted in accuracy jumps as high as 70 percent. Another surprising finding was that the time required to perform content tagging decreased.

Paul Korzeniowski, a member of the ArnoldIT study team, observed:

The Bitext system handles a number of difficult content processing issues easily. Specifically, the BCBS can identify negation regardless of the structure of the user’s query. The system can understand double intent; that is, a statement which contains two or more intents. BCBS is one of the most effective content processing systems to deal correctly  with variability in human statements, instructions, and queries.

Bitext’s BCBS and DLAP solutions deliver higher accuracy, and enable more reliable sentiment analyses, and even output critical actor-action-outcome content processing. Such data are invaluable for disambiguating in Web and enterprise search applications, content processing for discovery solutions used in fraud detection and law enforcement and consumer-facing mobile applications.

Because Bitext was one of the first platform solution providers, the firm was able to identify market trends and create its unique BCBS service for major chatbot platforms. The company focuses solely on solving problems common to companies relying on machine learning and, as a result, has done a better job delivering such functionality than other firms have.

A copy of the 22 page Beyond Search Overflight analysis is available directly from Bitext at this link on the Bitext site.

Once again, Bitext has broken through the barriers that block multi-language text analysis. The company’s Deep Linguistics Analysis Platform supports more than 50 languages at a lexical level and +20 at a syntactic level and makes the company’s technology available for a wide range of applications in Big Data, Artificial Intelligence, social media analysis, text analytics,  and the new wave of products designed for voice interfaces supporting multiple languages, such as chatbots. Bitext’s breakthrough technology solves many complex language problems and integrates machine learning engines with linguistic features. Bitext’s Deep Linguistics Analysis Platform allows seamless integration with commercial, off-the-shelf content processing and text analytics systems. The innovative Bitext’s system reduces costs for processing multilingual text for government agencies and commercial enterprises worldwide. The company has offices in Madrid, Spain, and San Francisco, California. For more information, visit www.bitext.com.

Kenny Toth, September 25, 2017

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    New Beyond Search Overflight Report: The Bitext Conversational Chatbot Service : Stephen E. Arnold @ Beyond Search

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