Frisky Language Aside: An Important Cloud Message

June 7, 2019

I don’t know much about Digital Ocean, droplets, Checkly, Raisup, “”or the other Fancy Dan technologies mentioned in the write up. I usually ignore articles with unpleasant language. I worked through this write up because in Myrtle Beach at the policeware conference, there was quite a bit of chatter about the move to the cloud by law enforcement entities of all shapes and sizes.

The title of the article is “Why the recent “Digital Ocean Killed My Company” incident Scares the [curse word] Out of Me.” The link to the story is here. The main idea is that a cloud provider relied on a monitoring system. The customer found that his account was killed. After some flim flam, the account was restored. There are other details, but the value of the write up resides in these points, often buried in the description of who shot John or Jane in the back on a stormy night near the digital corral.

ITEM 1: “I’m scared I could be hit by an out-of-control abuse algorithm and a broken customer service process. And I have zero Twitter clout or any other online notoriety.” DarkCyber’s comment: Yep, get used to the reality of engineers who either don’t know, don’t care, or who are trying to find a better job.

ITEM 2: “you can’t just shrug off basic service reliability and availability planning just because you’re a (small) startup. Consequently, that is the whole reason you are using a cloud service.” DarkCyber’s comment: Sorry, no free lunch.

ITEM 3: “You only have to be wrong once.” DarkCyber’s comment: Some folks are used to getting gold stars for trying hard. Nope, gold stars go to those who win the race, are the top student in math, and those who don’t make mistakes. Life is cruel for those who make errors.

ITEM 4: Do have some backups. DarkCyber’s comment. That’s good advice.

Stephen E Arnold, June 7, 2019

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