Google: Who Us? Oh, We Are Sorry

January 4, 2022

One sign of a decent human being is when they admit their mistakes and accept their responsibilities. When people accept their mistakes, the situation blows over quicker. Google leaders, however, are reluctant to accept the consequences of their poor actions and it is not generating good PR. The lo shares the story in: “Google CEO Blames Employee Leaks To The Press For Reduced ‘Trust and Candor’ At The Company.”

During a recent end-of-the year meeting, Google employees could submit questions via the internal company system Dory. They then can vote on the questions they wish management to answer. The following questioned received 673 votes:

“The question was: ‘It seems like responses to Dory have gotten increasingly more lawyer-like with canned phrases or platitudes, which seem to ignore the questions being ask [sic]. Are we planning on bringing candor, honesty, humility and frankness back to Dory answers or continuing down a bureaucratic path?’”

Google CEO Sundar Pichai was exasperated and he blamed employees leaking information to the media for the inflated, artificial answers. He said the following:

“‘Sometimes, I do think that people are unforgiving for small mistakes. I do think people realize that answers can be quoted anywhere, including outside the company. I think that makes people very careful,’ he said. ‘Trust and candor has to go both ways,’ Pichai added.”

Pichai also explained that the poor relationship between employees and the top brass is a direct result of Google’s large size and the pandemic. Google employees were upset with their leaders prior the the COVID-19 pandemic. They stated they were frustrated with how Google handled sexual harassment complaints, lack of diversity issues, and sexism. Google employees formed their first union in January 2020.

Pichai would do better to admit Google has problems and actively work on fixing them. It would make him and the company appear positive in the media, not to mention better relationships with his employees.

Whitney Grace, January 4, 2022


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