How Regulation Works: Irritate Taylor Swift and Find Out
December 29, 2022
Ticketmaster and its parent company Live Nation have been scamming consumers for decades. There was a lawsuit in the 2010s about inflated service fees that Ticketmaster lost. Plaintiffs were awarded gift certificates with minuscule amounts that could not be combined and had expiration dates. The bigger question, Engadget asks, is why did it take a poster to force the federal government into action: “Ticketmaster’s Taylor Swift Fiasco Sparks Senate Antitrust Hearing.”
Ticketmaster screwed up tickets for Taylor Swift’s first tour in five years. The ticket seller’s systems were overwhelmed by fourteen million people, including bots, when tickers went up for sale. Ticketmaster’s Web site was hit with 3.5 million system requests.
Ticketmaster informed Swift they could handle the mass of fans, but she was “pissed off” when they failed.
“Sens. Amy Klobuchar (D-MN) and Mike Lee (R-UT), the chair and ranking member of the Senate Judiciary Subcommittee on Competition Policy, Antitrust and Consumer Rights, have announced a hearing to gather evidence on competition in the ticketing industry. They have yet to confirm when the hearing will take place or the witnesses that the committee will call upon.”
New York Representative Alexandria Ocasio-Cortez stated Live Nation should be broken up. The US government has been investigating Live Nation’s monopoly for several months, but the Swift fiasco has garnered the issue more public attention.
Ticketmaster was sued in the past for similar issues and the company lost. Why is Live Nation allowed to continue its poor business practices?
Whitney Grace, December 29, 2022
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