The Intelware Sector: In the News Again
January 13, 2023
It’s Friday the 13th. Bad luck day for Voyager Labs, an Israel-based intelware vendor. But maybe there is bad luck for Facebook or Meta or whatever the company calls itself. Will there be more bad luck for outfits chasing specialized software and services firms?
Maybe.
The number of people interested in the savvy software and systems which comprise Israel’s intelware industry is small. In fact, even among some of the law enforcement and intelligence professionals whom I have encountered over the years, awareness of the number of firms, their professional and social linkages, and the capabilities of these systems is modest. NSO Group became the poster company for how some of these systems can be used. Not long ago, the Brennan Center made available some documents obtained via legal means about a company called Voyager Labs.
Now the Guardian newspaper (now begging for dollars with blue and white pleas) has published “Meta Alleges Surveillance Firm Collected Data on 600,000 Users via Fake Accounts.” the main idea of the write up is that an intelware vendor created sock puppet accounts with phony names. Under these fake identities, the investigators gathered information. The write up refers to “fake accounts” and says:
The lawsuit in federal court in California details activities that Meta says it uncovered in July 2022, alleging that Voyager used surveillance software that relied on fake accounts to scrape data from Facebook and Instagram, as well as Twitter, YouTube, LinkedIn and Telegram. Voyager created and operated more than 38,000 fake Facebook accounts to collect information from more than 600,000 Facebook users, including posts, likes, friends lists, photos, comments and information from groups and pages, according to the complaint. The affected users included employees of non-profits, universities, media organizations, healthcare facilities, the US armed forces and local, state and federal government agencies, along with full-time parents, retirees and union members, Meta said in its filing.
Let’s think about this fake account thing. How difficult is it to create a fake account on a Facebook property. About eight years ago as a test, my team created a fake account for a dog — about eight years ago. Not once in those eight years was any attempt to verify the humanness or the dogness of the animal. The researcher (a special librarian in fact) set up the account and demonstrated to others on my research team how the Facebook sign up system worked or did not work in this particularly example. Once logged in, faithful and trusting Facebook seemed to keep our super user logged into the test computer. For all I know, Tess is still logged in with Facebook doggedly tracking her every move. Here’s Tess:
Tough to see that Tess is not a true Facebook type, isn’t it?
Is the accusation directed at Voyager Labs a big deal? From my point of view, no. The reason that intelware companies use Facebook is that Facebook makes it easy to create a fake account, exercises minimal administrative review of registered user, and prioritizes other activities.
I personally don’t know what Voyager Labs did or did not do. I don’t care. I do know that other firms providing intelware have the capability of setting up, managing, and automating some actions of accounts for either a real human, an investigative team, or another software component or system. (Sorry, I am not at liberty to name these outfits.)
Grab your Tum’s bottle and consider these points:
- What other companies in Israel offer similar alleged capabilities?
- Where and when were these alleged capabilities developed?
- What entities funded start ups to implement alleged capabilities?
- What other companies offer software and services which deliver similar alleged capabilities?
- When did Facebook discover that its own sign up systems had become a go to source of social action for these intelware systems?
- Why did Facebook ignore its sign up procedures failings?
- Are other countries developing and investing in similar systems with these alleged capabilities? If so, name a company in England, France, China, Germany, or the US?
These one-shot “intelware is bad” stories chop indiscriminately. The vendors get slashed. The social media companies look silly for having little interest in “real” identification of registrants. The licensees of intelware look bad because somehow investigations are somehow “wrong.” I think the media reporting on intelware look silly because the depth of the information on which they craft stories strikes me as shallow.
I am pointing out that a bit more diligence is required to understand the who, what, why, when, and where of specialized software and services. Let’s do some heavy lifting, folks.
Stephen E Arnold, January 13, 2023
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