Crowd What? Strike Who?
July 24, 2024
This essay is the work of a dumb dinobaby. No smart software required.
How are those Delta cancellations going? Yeah, summer, families, harried business executives, and lots of hand waving. I read a semi-essay about the minor update misstep which caused blue to become a color associated with failure. I love the quirky sad face and the explanations from the assorted executives, experts, and poohbahs about how so many systems could fail in such a short time on a global scale.
In “Surely Microsoft Isn’t Blaming EU for Its Problems?” I noted six reasons the CrowdStrike issue became news instead of a system administrator annoyance. In a nutshell, the reasons identified harken back to Microsoft’s decision to use an “open design.” I like the phrase because it beckons a wide range of people to dig into the plumbing. Microsoft also allegedly wants to support its customers with older computers. I am not sure older anything is supported by anyone. As a dinobaby, I have first-hand experience with this “we care about legacy stuff.” Baloney. The essay mentions “kernel-level access.” How’s that working out? Based on CrowdStrike’s remarkable ability to generate PR from exceptions which appear to have allowed the super special security software to do its thing, that access sure does deliver. (Why does the nationality of CrowdStrike’s founder not get mentioned? Dmitri Alperovitch, a Russian who became a US citizen and a couple of other people set up the firm in 2012. Is there any possibility that the incident was a test play or part of a Russian long game?)
Satan congratulates one of his technical professionals for an update well done. Thanks, MSFT Copilot. How’re things today? Oh, that’s too bad.
The essay mentions that the world today is complex. Yeah, complexity goes with nifty technology, and everyone loves complexity when it becomes like an appliance until it doesn’t work. Then fixes are difficult because few know what went wrong. The article tosses in a reference to Microsoft’s “market size.” But centralization is what an appliance does, right? Who wants a tube radio when the radio can be software defined and embedded in another gizmo like those FM radios in some mobile devices. Who knew? And then there is a reference to “security.” We are presented with a tidy list.
The one hitch in the git along is that the issue emerges from a business culture which has zero to do with technology. The objective of a commercial enterprise is to generate profits. Companies generate profits by selling high, subtracting costs, and keeping the rest for themselves and stakeholders.
Hiring and training professionals to do jobs like quality checks, environmental impact statements, and ensuring ethical business behavior in work processes is overhead. One can hire a blue chip consulting firm and spark an opioid crisis or deprecate funding for pre-release checks and quality assurance work.
Engineering excellence takes time and money. What’s valued is maximizing the payoff. The other baloney is marketing and PR to keep regulators, competitors, and lawyers away.
The write up encapsulates the reason that change will be difficult and probably impossible for a company whether in the US or Ukraine to deliver what the customer expects. Regulators have failed to protect citizens from the behaviors of commercial enterprises. The customers assume that a big company cares about excellence.
I am not pessimistic. I have simply learned to survive in what is a quite error-prone environment. Pundits call the world fragile or brittle. Those words are okay. The more accurate term is reality. Get used to it and knock off the jargon about failure, corner cutting, and profit maximization. The reality is that Delta, blue screens, and yip yap about software chock full of issues define the world.
Fancy talk, lists, and entitled assurances won’t do the job. Reality is here. Accept it and blame.
Stephen E Arnold, July 24, 2024
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