CrowdStrike: Whiffing Security As a Management Precept
September 17, 2024
This essay is the work of a dumb dinobaby. No smart software required.
Not many cyber security outfits can make headlines like NSO Group. But no longer. A new buzz champion has crowned: CrowdStrike. I learned a bit more about the company’s commitment to rigorous engineering and exemplary security practices. “CrowdStrike Ex-Employees: Quality Control Was Not Part of Our Process.” NSO Group’s rise to stardom was propelled by its leadership and belief in the superiority of Israeli security-related engineering. CrowdStrike skipped that and perfected a type of software that could strand passengers, curtail surgeries, and force Microsoft to rethink its own wonky decisions about kernel access.
A trained falcon tells an onlooker to go away. The falcon, a stubborn bird, has fallen in love with a limestone gargoyle. Its executive function resists inputs. Thanks, MSFT Copilot. Good enough.
The write up says:
Software engineers at the cybersecurity firm CrowdStrike complained about rushed deadlines, excessive workloads, and increasing technical problems to higher-ups for more than a year before a catastrophic failure of its software paralyzed airlines and knocked banking and other services offline for hours.
Let’s assume this statement is semi-close to the truth pin on the cyber security golf course. In fact, the company insists that it did not cheat like a James Bond villain playing a round of golf. The article reports:
CrowdStrike disputed much of Semafor’s reporting and said the information came from “disgruntled former employees, some of whom were terminated for clear violations of company policy.” The company told Semafor: “CrowdStrike is committed to ensuring the resiliency of our products through rigorous testing and quality control, and categorically rejects any claim to the contrary.”
I think someone at CrowdStrike has channeled a mediocre law school graduate and a former PR professional from a mid-tier publicity firm in Manhattan, lower Manhattan, maybe in Alphabet City.
The article runs through a litany of short cuts. You can read the original article and sort them out.
The company’s flagship product is called “Falcon.” The idea is that the outstanding software can, like a falcon, spot its prey (a computer virus). Then it can solve trajectory calculations and snatch the careless gopher. One gets a plump Falcon and one gopher filling in for a burrito at a convenience store on the Information Superhighway.
The killer paragraph in the story, in my opinion, is:
Ex-employees cited increased workloads as one reason they didn’t improve upon old code. Several said they were given more work following staff reductions and reorganizations; CrowdStrike declined to comment on layoffs and said the company has “consistently grown its headcount year over year.” It added that R&D expenses increased from $371.3 million to $768.5 million from fiscal years 2022 to 2024, “the majority of which is attributable to increased headcount.”
I buy the complaining former employee argument. But the article cites a number of CloudStrikers who are taking their expertise and work ethic elsewhere. As a result, I think the fault is indeed a management problem.
What does one do with a bad Falcon? I would put a hood on the bird and let it scroll TikToks. Bewits and bells would alert me when one of these birds were getting close to me.
Stephen E Arnold, September 16, 2024
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