Sonus, What Is That Painful Sound I Hear?

January 21, 2025

Sonos CEO Swap: Are Tech Products Only As Good As Their Apps?

Lawyers and accountants leading tech firms, please, take note: The apps customers use to manage your products actually matter. Engadget reports, “Sonos CEO Patrick Spence Falls on his Sword After Horrible App Launch.” Reporter Lawrence Bonk writes:

“Sonos CEO Patrick Spence is stepping down from the company after eight years on the job, according to reporting by Bloomberg. This follows last year’s disastrous app launch, in which a redesign was missing core features and was broken in nearly every major way. The company has tasked Tom Conrad to steer the ship as interim CEO. Conrad is a current member of the Sonos board, but was a co-founder of Pandora, VP at Snap and product chief at, wait for it, the short-lived video streaming platform Quibi. He also reportedly has a Sonos tattoo. The board has hired a firm to find a new long-term leader.”

Conrad told employees that “we” let people down with the terrible app. And no wonder. Bonk explains:

“The decision to swap leadership comes after months of turmoil at the company. It rolled out a mobile app back in May that was absolutely rife with bugs and missing key features like alarms and sleep timers. Some customers even complained that entire speaker systems would no longer work after updating to the new app. It was a whole thing.”

Indeed. And despite efforts to rekindle customer trust, the company is paying the price of its blunder. Its stock price has fallen about 13 percent, revenue tanked 16 percent in the fiscal fourth quarter, and it has laid off more than 100 workers since August. Chief Product Officer Patrick Spence is also leaving the firm. Will the CEO swap help Sonos recover? As he takes the helm, Conrad vows a return to basics. At the same time, he wants to expand Sonos’ products. Interesting combination. Meanwhile, the search continues for a more permanent replacement.

Cynthia Murrell, January 21, 2025

Written by Stephen E. Arnold · Filed Under Business strategy, News, Technology

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Stephen E. Arnold monitors search, content processing, text mining and related topics from his high-tech nerve center in rural Kentucky. He tries to winnow the goose feathers from the giblets. He works with colleagues worldwide to make this Web log useful to those who want to go "beyond search". Contact him at sa [at] arnoldit.com. His Web site with additional information about search is arnoldit.com.