Dumb Smart Software? This Is News?
January 31, 2025
A blog post written by a real and still-alive dinobaby. If there is art, there is AI in my workflow.
The prescient “real” journalists at the Guardian have a new insight: When algorithms are involved, humans get the old shaftola. I assume that Weapons of Math Destruction was not on some folks’ reading list. (O’Neil, Cathy. Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy. New York: Crown, 2016). That book did a reasonably good job of explaining how smart software’s math can create some excitement for mere humans. Anecdotes about Amazon’s management of its team of hard-working delivery professionals shifting into survival tricks revealed by the wily Dane creating Survival Russia videos for YouTube.
(Yep, he took his kids to search for graves near a gulag.) “It’s a Nightmare: Couriers Mystified by the Algorithms That Control Their Jobs” explains that smart software raises some questions. The “real” journalist explains:
This week gig workers, trade unions and human rights groups launched a campaign for greater openness from Uber Eats, Just Eat and Deliveroo about the logic underpinning opaque algorithms that determine what work they do and what they are paid. The couriers wonder why someone who has only just logged on gets a gig while others waiting longer are overlooked. Why, when the restaurant is busy and crying out for couriers, does the app say there are none available?
Confusing? To some but to the senior managers of the organizations shifting to smart software, the cost savings are a big deal. Imagine. In Britain, a senior manager can spend a week or two in Nice, maybe Monaco? The write up reports:
The app companies say they do have rider support staffed by people and some information about the algorithms is available on their websites and when drivers are initially “onboarded”.
Of course the “app companies” say positive things. The issue is that management embraces smart software. A third-party firm is retained to advise the lawyers and accountants and possibly one presentable information technology person to a briefing. The options are considered and another third-party firm is retained to integrate the smart software. That third-party retains a probably unpresentable IT person who can lash up some smart software to the bailing-wire-and-spit enterprise software system. Bingo! The algorithms perform their magic. Oh, whom does one blame for a flawed solution? I don’t know. Just call in the lawyers.
The article explains the impact on a worker who delivers for people who cannot walk to a restaurant or the grocery:
“Every worker should understand the basis on which they are paid,” Farrar [a delivery professional] said. “But you’re being gamed into deciding whether to accept a job or not. Will I get a better offer? It’s like gambling and it’s very distressing and stressful for people. You are completely in a vacuum about how best to do the job and because people often don’t understand how decisions are being made about their work, it encourages conspiracies.”
To whom should Mr. Farrar and others shafted by math complain? Perhaps the Guardian newspaper, which is slightly less popular than TikTok or X.com, Facebook or Red Book, or BlueSky or YouTube. My suggestion would be for the Guardian to use these channels and beg for pounds or dollars like other valiant social media professionals. The person doing deliveries might want to explore working for Amazon deliveries and avail himself of Survival Russia videos when on his generous Amazon breaks. And what about the people who call a restaurant and specify at home delivery? I would recommend getting out of that comfy lounge chair and walking to the restaurant in person. While you wait for your lovingly-crafted meal at the Indian takeaway, you can read Weapons of Math Destruction.
Stephen E Arnold, January 31, 2025
Comments
Got something to say?
-
- Subscribe to Beyond Search
Feature archive
News archive
-
