Is Amazon Chaotic?
September 1, 2019
DarkCyber found a FedEx tag on the door to our office. An Amazon FedEx delivery driver determined that we were not in the office. We were. Now what? FedEx did not care. We did not bother contacting Amazon. Will the package arrive? Who knows? But an outfit engaged in real news has invested one year in gathering information about Amazon’s delivery systems and methods. Note: This short write up will also be included in the Amazonia column in DarkCyber on Monday, September 2, 2019. Here’s a preview:
The Chaos of Amazon
DarkCyber read “Even Amazon’s Own Products Are Getting Hijacked by Imposter Sellers.”
This sentence seemed important, although its source is Marketplace Pulse, an information service with which DarkCyber has little knowledge:
“It just highlights yet another case of the chaos that exists on Amazon”
The “it” is hijacked listings. The procedure is to locate a product and then wait until Amazon stops selling that offering. Then a bad actor or a semi bad actor uses the listing to sell unrelated products. Reviews? Positive, of course. The write up explains the procedure this way:
One common tactic is to find a once popular, but now abandoned product and hijack its listing, using the page’s old reviews to make whatever you’re selling appear trustworthy.
There are some mechanics involved; for example, one source in the write up allegedly said:
She [former Amazon professional] says these listings were likely seized by a seller who contacted Amazon’s Seller Support team and asked them to push through a file containing the changes. The team is based mostly overseas, experiences high turnover, and is expected to work quickly, Greer says, and if you find the right person they won’t check what changes the file contains.
Is this a problem? Sure. Fix? Not an easy one. Think of the challenge as a type of YouTube vetting challenge. There’s so much going on, so much churn, one gets chaos. Interesting?
A Wobbling Flywheel?
“The Cost of Next Day Delivery” is interesting. We noted this assertion:
Amazon’s next day delivery system has brought chaos and carnage to America’s streets. But the world’s biggest retailer has a system to escape blame.
That should activate the Amazon management team. A “Have you stopped beating your dog?” question puts the individual who is to respond near high RPM flywheel.
We noted this passage from the allegedly accurate essay:
the company’s [a subcontractor to Amazon] drivers worked under relentless demands to deliver hundreds of packages each shift — for a flat rate of around $160 a day — at the direction of dispatchers who often compel them to skip meals, bathroom breaks, and any other form of rest, discouraging them from going home until the very last box is delivered.
Okay, one example. A fluke? An outlier? An anomaly?
Buzzfeed asserts that Amazon:
in its relentless bid to offer ever-faster delivery at ever-lower costs, it has built a national delivery system from the ground up. In under six years, Amazon has created a sprawling, decentralized network of thousands of vans operating in and around nearly every major metropolitan area in the country, dropping nearly 5 million packages on America’s doorsteps seven days a week.
Amazon responded to this Buzzfeed essay, according to Buzzfeed, in this way:
“The assertions do not provide an accurate representation of Amazon’s commitment to safety and all the measures we take to ensure millions of packages are delivered to customers without incident. Whether it’s state-of-the art telemetrics and advanced safety technology in last-mile vans, driver safety training programs, or continuous improvements within our mapping and routing technology, we have invested tens of millions of dollars in safety mechanisms across our network, and regularly communicate safety best practices to drivers. We are committed to greater investments and management focus to continuously improve our safety performance.”
Buzzfeed, says Buzzfeed, conducted a year long investigation into delivery by Amazon. The conclusion:
Amazon’s pivot to delivery has, all too often, exposed communities across the country to chaos, exploitative working conditions, and, in many cases, peril.
Amazon kills people. Okay. The delivery vehicles are often poorly maintained. Subcontractors may have interesting pedigrees like interactions with law enforcement. Drivers may be attacked by a dog.
Amazon, like other super efficient, edge companies, pressures its suppliers. The method has worked for companies like Toyota. But the difference, it appears, is that Amazon is not unionized. The workflow for some delivery procedures may be based on what DarkCyber calls the “high school science club management method”. This ungainly phrase suggests, “We make stuff up as we go along.” Is it possible that this approach to management is one which allows cost suppression because mid level staff who often create guidelines, procedures, and handbooks of “rules of the road” are not needed. Making up procedures on the fly is expedient.
Buzzfeed focuses on the problems which, it appears, can be addressed with unionization and a mechanism for accountability. Examples in the Buzzfeed write up range from a desire to maximize resources to abuse of power, for example, this statement from the article:
“Amazon, you are so big,” he said. “Why do you want to treat your business partner this way?”
The answer, it seems to DarkCyber, is that efficiency generates “customer satisfaction” and “revenue.” Which is more important? Buzzfeed does not say. The article points out:
“Our [Amazon’s] #1 priority,” it said, “is getting every package to the customer on time.”
Net net: Buzzfeed is likely to step up its analysis of Amazon. Amazon, DarkCyber hypothesizes, will step up its scrutiny of Buzzfeed.
What other business practices will “me too” news organizations research and document? Amazon has been around since 1994. Interesting time lag: A quarter century and now an exposé? DarkCyber will stay tuned.
Stephen E Arnold, September 1, 2019
AI Reality: Making Music Requires Humans
August 31, 2019
The hype, double talk, and downright obfuscation about artificial intelligence is remarkable. For an excellent walk through of what is involved to use open source and Google developed tools, you may want to scan “How YACHT Fed Their Old Music to the Machine and Got a Killer New Album.” Tip: This title does not express the processes used by the band to generate “new” music. Just like the marketers who find it easier to make up stuff and use jargon to explain “smart software,” whoever write the title to this article probably should have invested a few minutes reading and thinking about the procedures the band followed. Yeah, push a button and get what? Nothing without manual and intellectual effort. In short, AI is available, but it takes bright humans to make tuneful magic.
Stephen E Arnold, August 31, 2019
Google and Details: Hey, Work? What?
August 24, 2019
DarkCyber noted several “real news” items related to what we call “the chill mentality”, one aspect of Google’s management methods.
Example 1: The Next Web reported “Google listed the wrong number for its product hotline, nobody noticed.” That’s one way to be efficient with regard to customer support costs.
Example 2: The Next Web reported “Open-source spyware bypasses Google Play defenses — twice.” Yep, security is Job One.
Example 3: Ars Technica noted: “85 Google Play apps with 8 million downloads forced full screen ads on users.” A paltry eight million downloads. Chill, folks.
Example 4: Slashgear pointed out that “Google just gave Hangouts a temporary stay of execution.” From the death sentence in January 2019 to August 2019, Google is just being flexible. Relax.
Be flexible.
Stephen E Arnold, August 24, 2019
Tradition: New Methods Gummed Up by Back and Forthing
August 19, 2019
DarkCyber spotted a post called “The Arc of Collaboration.” At first glance, the article points out that “messaging” may be a:
better center of gravity than documents.
That makes sense. People send texts from their mobile devices. Lots of text messages. Phone calls are okay if prearranged with a text. Email is okay, but despite Fancy Dan smart in boxes and folders, email still requires some grunting around to find the message with the needed attachment.
Here’s a key point in the write up:
Slack is not air traffic control that coordinates everything. It’s 911 for when everything falls apart.
The write up points out:
Slack is ubiquitous at most companies in tech (and in many other industries as well), but it doesn’t feel like it is becoming the central nervous system undergirding all the apps and workflows of its customers. A new generation of functional apps have risen, with messaging and collaboration built directly into them as first parties. And with them it becomes increasingly clear that Slack isn’t air traffic control for every app, it’s 911 for when they fail.
DarkCyber agrees.
Quick blast from the past: Remember Lotus Notes? Hmmm.
Here’s an insight from the write up:
Productivity and Collaboration are two sides of the same coin for any team with more than one person. Work is just the iterated output of individuals creating and coordinating together. But the two have been distinct and isolated segments historically, due to how long the feedback loops of both were.
The emphasis on latency is an important point. Time is the one thing that is difficult to manufacture.
Quick blast from the past: In 1972, I worked at a nuclear services company. We had to prepare a 400 page document in less than 10 days. One scientist said, “Just hire 400 people and each types one page.” Right. But the time required to locate 400 typewriters with identical government accepted type balls and 400 people who could type simultaneously and the people needed to proofread those 400 pages was more than one day.
DarkCyber noted this passage:
The dream of Slack is that they become the central nervous system for all of a company’s employees and apps. This is the view of a clean *separation* of productivity and collaboration. Have all your apps for productivity and then have a single app for coordinating everyone, with your apps also feeding notifications into this system. In this way, Slack would become a star. With every app revolving around it. Employees would work out of Slack, periodically moving to whichever app they were needed in, before returning to Slack. But productivity *isn’t* separate from collaboration. They are the two parts of the same loop of producing work. And if anything collaboration is in *service* of team productivity.
The problem is “meta coordination”; that is:
Discord is the best analog for what should exist. For a while Slack and Discord were compared to each other as competitors. As Discord has focused squarely in gaming, and Slack in companies this comparison has been used less and less. But this misses the main distinction between Slack and Discord. Discord is actually two products bundled into one. It *is* a messaging app that looks akin to Slack. But it is *also* a meta-layer that runs across all games. … Discord has functionality like a social graph, seeing what games your friends are playing, voice chat, etc. These have been misunderstood by the market. They aren’t random small features. They are the backbone of a central nervous system.
There are more valuable insights in this Kwokchain essay. But these points resonate with DarkCyber.
Stephen E Arnold, August 19, 2019
When Is a Deletion a Real Deletion
June 29, 2019
Years ago we created the Point (Top 5% of the Internet). You oldsters may remember our badge which was for a short period of Internet time a thing.
When we started work on the service in either 1992 or 1993, one of the people working with the team put the demo in the Paradox database. Hey, who knew that traffic would explode, and advertisers would contact us to put their messages on the site.
The Paradox database was not designed to deal with the demands we put upon it. One of its charming characteristics was that when we deleted something, the space was not reclaimed. Paradox — like many, many other databases — just removed the index pointer. The “space” and hence some charming idiosyncrasies remained.
Flash forward decades. A deletion may not be a deletion. Different “databases” handle deletions in different ways. Plus anyone with experience working with long forgotten systems like the Information Dimensions’ system to the total weirdness of a CICS system knows that paranoid people back up and back up as often as possible. Why? Fool with an AS400 database at the wrong time doing something trivial and poof. Everything is gone. More modern databases? Consider this passage from the Last Pickle:
The process of deletion becomes more interesting when we consider that Cassandra stores its data in immutable files on disk. In such a system, to record the fact that a delete happened, a special value called a “tombstone” needs to be written as an indicator that previous values are to be considered deleted.
When one digs around in database files, it is possible to come across these deleted data. People are amazed when a Windows file can be recovered. Yep, deletions don’t explain exactly what has been “deleted” and the conditions under which the data can be undeleted. Deletion allows one to assume one thing when the data have been safely archived, converted to tokens, or munged into a dossier.
Put these two things together and what do you get? A minimum of two places to look for deleted data. Look in the database files themselves, and look in backups.
In short, deleted data may not be deleted.
How does one know if data are “there”? Easy. Grunt work.
Why is this journey to the world of Paradox relevant?
Navigate to “Google Now Lets Users Auto-Delete Their Location and Web History.” Note this passage:
Specifically, Google account holders will be able to choose a time limit of either 3 or 18 months, after which, their location, web, and app history will automatically be deleted.
Some questions?
- Who verifies that the content has been removed from indexes and data files?
- Who verifies that the data have been expunged from metadata linked to the user?
- What does deletion mean as the word is used by Google?
- From what has something been deleted?
Like hotel temperature controls, fiddling with the knobs may change nothing.
Stephen E Arnold, June 29, 2019
Google Disintermediates Apps
May 27, 2019
Do you really want to find, download, and use a separate app when you order food or anything for that matter? No, of course not. Companies developing apps may push back a little, but there are other ways to make a living. Uber? Amazon delivery person until the robot driven vehicles arrive?
“Hey, Google Bring Me a Chalupa!” explains that Google has sucked into its system functions once the domain of the independent app. Yes, disintermediation has arrived for startups. The write up states:
Now thanks to the clever folks at Google, hangry [editor’s note: this slang appeared in the original article] people everywhere can order food delivery directly from Google Search, Maps, and Google Assistant. That doesn’t mean that a Google intern is going to show up at your door with your White Castle Crave Case or pineapple pizza. Instead the tech giant is partnering with companies that are already in the delivery game—like DoorDash, Postmates, Delivery.com, Slice, ChowNow, and more on the way.
I am not sure what “partnering” means in the thrilling world of Alphabet Google. I will leave that to you to figure out.
What seems important here in Harrod’s Creek are these issues:
- What’s the branding? Google or the oddball service absorbed into the Google environment?
- How will Google prioritize information about the services playing ball with the online advertising company? Maybe buy advertising to get pride of place for that Chalupa?
- Will Google set up sweet heart deals or buy a company which is getting traction via the Google service? How will the disintermediated service feel about that? Probably the disintermediated will bond. App developer and start up service company together again?
Convenience may come at a price? Do you think Google will send the person who orders chalupas ads for related products?
Does disintermediation lead to unemployment or underemployment? That’s a positive, right?
Stephen E Arnold, May 27, 2019
Alphabet Spells Management Challenge
April 27, 2019
The Bloomberg outfit published allegedly accurate information about Google’s interesting approach to management. “Google Staffers Share Stories of ‘Systemic’ Retaliation” reports that there is a disagreement about how to run the online advertising railroad.
Was management responsible for this train wreck? Perhaps the employees were at fault. Were the staff on the train punished?
Whoo, whoo, whoo. That’s the laboring engine sound one can hear in train stations in places like Patna Station or Bayshore when one stands near the tracks.
The sounds from the Google, according to Bloomberg:
On Monday [April 22, 2019], two of those organizers, Meredith Whittaker and Claire Stapleton, wrote an email saying Google had punished them because of their activism. The two asked staffers to join them on Friday to discuss the company’s alleged actions, and during the meeting they shared more than a dozen other stories of internal retribution that they had collected over the past week. Like many meetings at Google, participants could watch via a video live-stream and submit questions and comments.
Chug, chug, chug. The Guardian newspaper sounds its whistle too.
The little engine that could continues to pull the freight for Alphabet Google senior managers. Bloomberg pointed out:
Google management publicly endorsed the employee walkout in the fall, giving the blessing for staff to vent frustration. But as dissent continued to rise inside Google, the company’s lawyers urged the U.S. government to give companies more leeway to reign in rebellious employees from organizing over workplace email. Google made that filing in a case pending before the National Labor Relations Board involving alleged retaliatory discipline against an employee. Another complaint involving alleged retaliation against staff was filed with the agency this week.
I think I hear the Alphabet Google Express announcement: “Unhappy passengers may debark at the next stop. Termination Junction. Next stop, Termination Junction.”
On one hand, a person who takes money to get a job, benefits, access to Foosball tables, and a Google mouse pad has an obligation to perform work. The idea is that the employer employs, and the employee does what he or she is told to do.
On the other hand, a person who does not like the work should do what? Quit? Protest? Talk with reporters from Bloomberg? Look for another job? Undermine software that sort of works?
What’s interesting to me is that the Alphabet Google train itself may come off the rails due to management missteps. I term the approach of some Silicon Valley high technology companies as the HSSCMM or High School Science Club Management Method. Sometimes its works and sometimes it appears to not work as the club members expect. What’s up with that?
Train wrecks just happen. Often with little warning. But in this case it looks to me as if one or two cracks in the drive train have appeared.
Stephen E Arnold, April 27, 2019
Crazy Consulting Baloney: Ambient Data Governance
April 13, 2019
I spotted this phrase in the capitalist’s tool. That would be Forbes Magazine, an outfit which publishes some pretty crazy management recipes. Navigate to “How To Prepare Your Company For Ambient Data Governance.” Click thorough the ads and the pop ups. The reward is a write up about “ambient data governance.” I must admit that I don’t have a clue why this phrase is necessary. Governance by itself is a limp noodle. What company has governance today? Wells Fargo, Facebook, or another one might wish to nominate? You pick. Management of most companies takes short cuts; for example, killing products after announcing them and putting the name of the product in advertisements (a nifty play at Apple, a company with governance one presumes).
Here’s a passage I noted:
Forrester recently issued a prediction for 2019, saying, “Ambient data governance will take the trauma out of old-school governance,” and predicting that “ambient data governance will prevail as a strategy to automate and intelligently scale data policy deployment while learning and adapting policies based on data consumer interaction.”
Okay, Forrester. Selling reports and consulting or is it consulting which yields reports? I just don’t know.
What does one do to become adept at “ambient data governance”? Easy. How about these astounding recommendations:
Appoint a chief data officer. Make sure this person can walk. This is the “ambient” I deduce.
Become data literate. Okay, what’s data? What’s literate mean in this context?
Evolve to an insights driven organization. Yeah, anyone at Forbes read Darwin? Intent-driven evolution is an interesting concept. The method does not work too well.
There you go. A recipe for governance. More like a recipe to write an article in the capitalist tool and hook a crazy buzzword to Forrester. SEO at work. Rev your Harley’s engine, Malcolm. Speed away from this management jargon accident.
Stephen E Arnold, April 13, 2019
Silicon Valley: Are Its Governance and Innovation Showing Signs of Deterioration?
March 30, 2019
I was zipping through the news items which assorted filter bubble robots fire at me each day. I noticed three items, which on the surface, appear to be unrelated. I asked myself, “What if there is a connection among each of these items?” Let’s take a look.
Was this driven by a Silicon Valley bro or smart software?
The first item is Apple’s admission that it cannot create a viable wireless charging device. The company has labored for years and admitted that it cannot pull off this “innovation.” “Apple Kills AirPower Charging Station, but Here Are Some Alternatives (for a Single Device)” states:
Citing technical difficulties in meeting its own standards, Apple has issued a statement announcing the long awaited AirPower wireless charging mat will not ship, ever. AirPower was announced alongside the iPhone X with a pending release date, and now, more than 550 days later, it has been cancelled.
Apple has people. Apple has money. Apple has failed. Problems exist with the butterfly keyboard. What’s happening?
The second item is about disappearing emails and messages. Some might describe these digital artifacts as evidence. The article “Some of Mark Zuckerberg’s Old Facebook Posts Have Disappeared” reports:
the social network accidentally deleted some of Zuckerberg’s old Facebook posts, including all the ones he made in 2007 and 2008.
This is interesting because I thought backups were mostly routine. Apparently this was not the case at Facebook. What’s happening?
The third item is about a failure to get one’s act together. I read “Google Accidentally Leaks Its ‘Nest Hub Max’ Smart Display.” I learned:
in a leak on its own website, Google might have accidentally revealed an upcoming product called the Nest Hub Max.
What’s happening?
Now let’s consider several hypotheses which may help me creep a bit closer to the thread linking these apparently isolated events.
- The three companies are not able to govern their commercial empires. A failure to deliver a product, an egregious and difficult to believe statement about “losing email”, and an inability to organize a news item—the problem is governance of the business process.
- The three companies seem indifferent to the implications of each firm’s individual actions: Apple’s misstatement about a device, Facebook’s continued dancing around information, and Google’s PR flub—each illustrates a deeper issue. I term it “high school science club management method.” Bright folks see what they see, and not what others see. HSSCMM at work.
- The three companies demonstrate the inherent weaknesses of the Silicon Valley approach: failure, ineptness or duplicitous behavior, and taking one’s eye off the ball.
Just a series of hypotheses, mind you. What if these examples are the tip of a fast melting iceberg?
Stephen E Arnold, March 30, 2019
Hashing Videos and Images Explained
March 17, 2019
A quite lucid explanation of video and image identification appears in “How Hashing Could Stop Violent Videos from Spreading.” Here’s one passage from the article:
Video hashing works by breaking down a video into key frames and giving each a unique alphanumerical signature, or hash. That hash is collected into a central database, where every video or photo that is uploaded to a platform is then compared against that dataset. The system requires a database of images and doesn’t use artificial intelligence to identify what is in an image — it only identifies a match between images and videos.
CNN emphasizes Microsoft’s PhotoDNA technology. Information about that system may be found at this link. The write up points out that Facebook and Google use “this technology.”
One question is, “If the technology is available and in use, why are offensive videos and images finding their way into public facing, easily accessible systems?”
The answer according to an expert quoted in the CNN story is:
The decision not to do this [implement more effective hashing filter methods] is a question of will and policy—not a question of technology.”
The answer is that platforms are one way to avoid the editorial responsibility associated with old school methods of communication; for example, wire services, newspapers, and magazine. These types of communication were not perfect, but in many cases, an editorial process prevented certain types of information from appearing in certain publications. So far, the hands off approach of some digital channels and the over hyped use of smart software have not been as effective as the hopelessly old fashioned processes used by some traditional media outlets.
So will? Policy?
Nah, money, expediency, and the high school science club approach to management.
Stephen E Arnold, March 17, 2019
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