The Enterprise is a Jungle Search
April 16, 2015
The word collaboration has become one of those corporate power words like “synergy” and “KISS method.” Many people groan inwardly at new ways to “collaborate,” because it usually means another tool they have to learn and will fall out of use in under a year. With the myriad of ways to collaborate digitally, getting any actual collaborating done is difficult. The SAP News blog says enterprise collaboration might be getting a little easier in the article, “EnterpriseJungle Tames Enterprise Search.”
EnterpriseJungle created an application with the SAP Hana Cloud Platform to help companies connect quickly find and connect with experts within or outside their company. The Principal at EnterpriseJungle states that a company’s people search is vital tool to locate and harness information.
“ ‘Large companies are desperate to get a handle on understanding and accessing the expertise available to them at any given moment,’ said Sinclair. ‘Our solutions help companies solve fundamental questions like how do we find the people who are fantastic at what they do, but only known to their closest core group of co-workers? And, how do we easily bring their knowledge and expertise to the front line with minimal extra work? If we can help get information to employees that need it, we’re fundamentally making their lives easier, and making the company’s life easier.’ “
After a description of how EnterpriseJungle’s works and its usefulness for companies, it makes a claim to offer Google-like search results. While it might be a people search tool, the application is capable of much more. It can help people locate experts, track down skill sets, and even improve IT relations.
EnterpriseJungle is hitting on a vital tool for companies. People search has a severe need for improvement and this might be the start of a new enterprise niche market.
Whitney Grace, April 16, 2015
Stephen E Arnold, Publisher of CyberOSINT at www.xenky.com
Oracle is Rocking COLLABORATE
April 15, 2015
News is already sprouting about the COLLABORATE 15: Technology and Applications Forum for the Oracle Community, Oracle’s biggest conference of the year. BusinessWire tells us that Oracle CEO Mark Hurd and Chief Information Officer and Senior VP Mark Sunday will be keynote speakers, says “Oracle Applications Users Group Announces Oracle’s Key Role at COLLABORATE 15.”
Hurd and Sunday will be delivering key insights into Oracle and the industry at their scheduled talks:
“On Tuesday, Sunday discusses the need to keep a leadership edge in digital transformation, with a special focus on IT leadership in the cloud. Sunday will build upon his keynote from two years ago, giving attendees better insight into adopting a sound cloud strategy in order to ensure greater success. On Wednesday, Hurd shares his insights on how Oracle continues to drive innovation and protect customer investments with applications and technology. Oracle remains the leading organization in the cloud, and Hurd’s discussion focuses on how to modernize businesses in order to thrive in this space.”
Oracle is really amping up the offerings at this year’s conference. They will host the Oracle User Experience Usability Lab, Oracle Proactive Support Sessions, Oracle Product Roadmap Session, and more to give attendees the chance to have direct talks with Oracle experts to learn about strategies, functionality, products, and new resources to improve their experience and usage. Attendees will also be able to take accreditation tests for key product areas.
COLLABORATE, like many conferences, offers attendees the chance to network with Oracle experts, get professional feedback, and meet others in their field. Oracle is very involved in this conference and is dedicated to putting its staff and products at the service of its users.
Whitney Grace, April 15, 2015
Stephen E Arnold, Publisher of CyberOSINT at www.xenky.com
Contextual Search Recommended for Sales Pros
April 14, 2015
Sales-productivity pro Doug Winter penned “Traditional Search is Dying as Sales Organizations Make Way for “Context” for Entrepreneur. He explains how companies like Google, Apple, and Yahoo have long been developing “contextual” search, which simply means using data it has gathered about the user to deliver more relevant answers to queries, instead of relying on keywords alone. Consumers have been benefiting from this approach online for years now, and Winter says it’s time for salespeople to apply contextual search to their internal content. He writes:
“The key to how contextual search delivers on its magic is the fact that the most advanced ECM systems are, like Google’s search algorithms, much more knowledgeable about the person searching than we care to admit. What you as a sales rep see is tailored to you because when you sign in, the system knows what types of products you sell and in what geographic areas.”
“Tie in customer data from your customer relationship management (CRM) system and now the ECM knows what buying stage and industry your prospect is in. Leveraging that data, you as a rep shouldn’t then see a universe of content you have to manually sort through. Instead, according to Ring DNA, you should see just a handful of useful pieces you otherwise would have spent 30 hours a month searching for on your own.”
As long as the chosen algorithm succeeds in catching what a salesperson needs in its net, this shift could be a terrific time saver. Sales departments should do their research, however, before investing in any contextual-search tools.
Cynthia Murrell, April 14, 2015
Stephen E Arnold, Publisher of CyberOSINT at www.xenky.com
Bing Predicts it Will Have Decent Results
April 13, 2015
Bing is considered a search engine joke, but it might be working its way as a viable search solution…maybe. MakeUseOf notes, “How Bing Predicts Has Become So Good” due to Microsoft actually listening to its users and improving the search results with the idea that “Bing is for doing.” One way Microsoft is putting its search engine to work is with Bing Predicts, a tool that predicts who win competitions, weather, and other information analyzed from popular searches, social media, regional trends, and more.
It takes a bit more for Predicts to divine sporting event outcomes, for those Bing relies on historic team data, key player data, opinions from top news sources, and pre-game report predictions.
“Microsoft researcher, and serial predictor David Rothschild believes the prediction engine is ‘an interesting way to show users that Bing has a lot of horsepower beyond just providing good search results.’ Data is everything. Even regular Internet users understand the translation of data to power, so Microsoft’s bold step forward with their predictions underscores the confidence in their own algorithms, and their ability to handle the data coming into Redmond.”
Other than predicting games and the next American Idol winner, Bing Predicts has application for social fields and industry. Companies are already implementing some forms of future analysis and for social causes it can be used to predict the best ways to conserve resources, medicinal supplies, food, and even conservatism.
Whitney Grace, April 13, 2015
Stephen E Arnold, Publisher of CyberOSINT at www.xenky.com
Funnelback and Its Value Proposition
April 8, 2015
Short honk: I was cruising through the Web sites of search vendors which have dropped off my radar. The Funnelback Web site is now red and gray. Aside from the bold colors, the Web site introduces an interesting capability of the Funnelback system. I won’t go into the long history of Funnelback and how it became a commercial enterprise search system. I want to focus on this phrase: tangible insights. Here’s the context for the phrase:
Funnelback is a search platform that enables you to go further, faster, with tangible insights that help you transform your business.
I thought that “tangible” meant this courtesy of Dictionary.coma:
1. capable of being touched; discernible by the touch; material or substantial.
2. real or actual, rather than imaginary or visionary: the tangible benefits of sunshine.
3. definite; not vague or elusive: no tangible grounds for suspicion.
4. (of an asset) having actual physical existence, as real estate or chattels, and therefore capable of being assigned a value in monetary terms.
I thought that “insights” meant this:
1. an instance of apprehending the true nature of a thing, especially through intuitive understanding: an insight into 18th-century life.
2. penetrating mental vision or discernment; faculty of seeing into inner character or underlying truth.
I remember the former president’s comment to me that my write up of Funnelback was no good. The wizard did not recall that I provided the draft to him and he delegated the editorial review to a member of his staff. The wizard, who is undoubtedly brighter than I, was criticizing his own colleague’s inputs to the document. I suppose that is an example in the addled world of big time search based on government funded research a “tangible insight.” Well, could it be an example of how addled thinking can surface because of the organization’s DNA?
Now the question: What exactly is a tangible insight output from the Funnelback system? I am waiting because I do not want to go further or faster. I want some clear thinking when it comes to explaining what an enterprise search system actually does? Has language lost its meaning before the search engine optimizers bring semantics to their fine work?
Penetrating and real too.
Stephen E Arnold, April 8, 2015
Enterprise Search-Splaining: Obfuscating Cost and Value Yet Again
April 8, 2015
When a bean counter tallies up the cost of an enterprise search system, the reaction, in my experience, is, “How did we get to this number?” The question is most frequently raised in larger organizations, and it is one to which enterprise search staff and their consultants often have no acceptable answer.
Search-splainers position the cost overruns, diminish the importance of the employees’ dissatisfaction with the enterprise search system, and unload glittering generalities to get a consulting deal. Meanwhile, enterprise search remains a challenged software application.
Consulting engineers, upgrades, weekend crash recoveries, optimizing, and infrastructure hassles balloon the cost of an enterprise search system. At some point, a person charged with figuring out why employees are complaining, implementing workarounds, and not using the system have to be investigated. When answers are not satisfying, financial meltdowns put search vendors out of business. Examples range from Convera and the Intel and NBA matters to the unnoticed death of Delphes, Entopia, Siderean, et al.
Search to most professionals, regardless of occupation, means Google. Bang in a word or two and Google delivers the bacon or the soy bean paste substitute. Most folks do not know the difference, nor, in my view, do they care. Google is how one finds information.
The question, “Why can’t enterprise search be like Google?”
Another question, “How can a person with a dog in the search find search-plain; that is, “prove” how important search is to kith and kin, truth and honor, sales and profit.
For most professionals, search Google style is “free.” The perception is fueled with the logs of ignorance. Google is providing objective information. Google is good. Google is the yardstick by which enterprise search is measured. Enterprise search comes up short. Implement a Google Search Appliance, and the employees don’t like that solution either.
What’s up?
Inside an organization, finding information is an essential part of a job. One cannot work on a report unless that person can locate information about the topic. Most of the data are housed in emails, PowerPoints, multiple drafts of Word documents stuffed with change tracking emendations, and maybe some paper notes. In some cases, a professional will have to speak face to face or via the phone to a colleague. The information then requires massaging, analysis, and reformation.
Ah, the corporate life is little more than one more undergraduate writing assignment with some Excel tossed in.
Enterprise Search: Mixed Messages from a Perpetual Confusion Machine
April 5, 2015
I read “Enterprise Search: The Answer to All Our Problems or Technology That Most Users Neither Need Nor Want?” The write up comes from Australia, a country with a long and quite interesting history of information retrieval. I have written about the contributions of Dr. Ron Sacks Davis, an individual whom most North American search vendors, ignore. Some of these vendors reinvented Dr. Sacks Davis’ wheels, but that is the norm in the “new” and “revolutionary” world of search and content processing. Today you can tap Funnelback, a product losing a bit of marketing steam in the last six months, to scratch your information access itch. And there are other Australian milestones to consider; for example, YourAmigo, which is now applying its technology to the search engine optimization problem.
The article which has New South Wales government spin mentions several of the enterprise search marketers’ favorite truisms; for example, find information wherever it resides and boost productivity (yep, that works in a government entity).
What I found interesting about the article is that it states, quite clearly, that “most employees don’t need or want to search for information enterprise wide.” Okay, that jibes with my team’s research. The write up states:
Most employees within these organizations work within a few discrete areas of the business and know exactly where the information they need to do their job is kept. They locate records by navigating structured network drives, document stores etc. One member of the group commented that it is interesting that employees will happily search for information online but prefer to browse for information at work. There are some ‘power users’ within these organizations who either already use or would benefit from the implementation of enterprise search technologies.
The issue, as I think about this statement is cost. Why spend massive sums to benefit a small percentage of a workforce? I think this question strikes at the heart of value, knowledge, and access assumptions.
The article points out that incoming information is classified by enterprise search systems. My take is that this is a useful function. Enterprise search, according to the article, “could be used to facilitate retention and disposal.” After decades of effort, the idea that one can eliminate digital information in order to perform a records management function strikes me as surprising. Does the statement imply that New South Wales does not have a records management system despite massive investments in content management technology.
Notice that the write up has blended enterprise search which means the user looks for content with indexing new information and disposing of old information. I find the mixture a compound with potent confusion power.
Net net: The article makes it clear that enterprise search is not exactly what some people want. Nevertheless, enterprise search performs various information functions which could—note the conditional—have some upsides.
Little wonder why marketers pitching enterprise search benefits talk in circles. The customers themselves are chasing information kangaroos. My question, “Are government entities world wide behaving in a similar fashion?” Fascinating.
Stephen E Arnold, April 5, 2015
Intranet Connections and Super Search Version 13
April 2, 2015
I read “Maximize Productivity with Super Search from Intranet Connections (Version 13.0 Release).”
For decades I have been gathering information about enterprise search and content processing. The name of the company was not familiar to me. The assertions in the news article were, however.
Puzzled, I went through my archive of search vendor information and did not find content about Intranet Connections. I noted the date on this article and wondered if the company were an April Fool’s spoof. I know I am getting on in years, but when I wake up and plop in front of my primitive, coal-fired computer, my memory works reasonably well. I know my name and the day of the week.
The write touts an enterprise search system that includes:
- New Search Engine
- Preview Display Cards
- Intuitive Search Filters
- Advanced Search Options
- Controlled Search Security.
I know from the years of experience I have logged examining, testing, and creating search and content processing systems like the one we sold to the long ago Lycos, that “new” is a slippery concept. For some folks, learning about Google’s site operator is a new thing. For others it is a reminder of the many useful search functions that Google no longer exposes to the ad consumers looking for objective information via Google.com.
I am not sure how often a search system innovates across 13 versions. Intranet Connections seems to have been founded in 1999, which makes the company 16 years young. Most of the long lived search engines don’t change too much from the original core; for example, Autonomy IDOL. On the other hand, other companies just discard a search system and graft in open source Lucene and slap on the “new” label. Others take inspiration from Fast Search and call it new.
The company states on its LinkedIn page here:
Intranet Connections is a business intranet software solution that enables organizations to connect, collaborate and create more efficiently yielding significant time-cost savings and stronger employee engagement. We combine key business tools to automate workflows and processes, while delivering improved communication and collaboration among employees to engage and promote culture within the digital workplace.
How new is Version 13 of a search system. I learned from the write up:
“Enterprise intranet search functionality is proving to be more critical than ever as today’s mature intranets face thousands of data entries, pages, forms, and uploaded corporate documents and policies. Employees’ expectations are higher than ever to deliver on an intranet search utility that is fast, focused, intelligent and super simple. We wanted to introduce intranet search that is not just functional but an entire experience.” Douglas also reports that Super Search was a result of close collaboration with Intranet Connections’ customers who were active in feedback for the design and feature set capabilities, ensuring the product release would enhance their needs for enterprise intranet search.
And adds that it can deliver software capable of “triggering emotions on the Intranet using Intranet design such as theme, videos, and photos.” Furthermore, the system seems to be able to marry an “Intranet and an enterprise social network.”
These are significant assertions.
Okay, that sounds great but we are in Version 13, not Version 1.1. The new version was announced in August 2014. In “Intranet Search Designed for Maximum Productivity” I learned:
The first thing customers will notice is the completely redesigned user interface. It is really geared towards making search simple and fast as possible for the average user. We also introduced “one-click filtering”. If a user knows they are looking for a document, a form, or a person, they have the option to filter their results with a single click. This automatically removes search results that aren’t in the specified category. More advanced search options are available for power users, but are hidden by default. These users can choose to filter their results by specific sites, application, modified date, author, or tags. We also introduced the content of feature cards. Most of the time, users can determine if a search result is what they are looking for by the title, category, or short description. However, if there are multiple documents that are similar, a little bit more information may be necessary. Instead of requiring the user to click into the item to view more details, and navigate away from search, we introduced the concept of a feature card. Additional summary information for a search result can be displayed within the search screen, preventing the need to jump back and forth from search and content.
Intrigued by my Overflight systems lack of information about Super Search, I visited the company’s Web site. I learned that the system begins at $15,000, which strikes me as a bargain. Low cost search systems often face significant financial demands as the company struggles to keep pace with the needs of customers, support demands, and the inevitable tweaks that are needed to deal with the wild and crazy nature of behind-the-firewall content.
At www.IntranetConnections.com I learned that the company makes “Intranet software made for you.” I assume that means me. I do have a 2.5 million test corpus which has been known to take days of indexing. One German company promised speedy performance, and I had to leave the system on for five days before I could run a test query. The initial crawl failed because this particularly German, Lucene based system choked on Microsoft’s file locks. Yep, every Microsoft system has these types of files. I wondered, “Yo, why not provide some tools to deal with this like a !readme.txt file.”
Back to Intranet Connections.
The company delivers what I think of as a one-stop, 7-11 solution. The Web site highlights a people directory, forms, document management, Intranet Web sites, but not search. After I scrolled through information about the corporate Intranet, the finance Intranet, and the healthcare Intranet. But no direct link to Super Search.
I used my tools to examine the site and located a blog post about Super Search in an article labeled “Super Search Launch [sic] Scavenger Hunt.” There was a phrase about Super Search, “And much more”. But there was no link. I did locate a link to a story with the title “Super Search (V13.0) dated January 27, 2015. That page did provide links to a feature guide, a support page, a webinar recording (Does anyone have webinar fatigue as I do?) and a recursive link to the blog. There is also a link to the installation guide. The guide is 300 words long and helpful provides me with a user name and password. The guide also makes clear that I need to be deep into the Microsoft world. Mac and Linux users do not seem to be encouraged. Unlike the German outfit, Intranet Connections provides a link to information necessary to get the search engine working.
It appears that the company offers an alternative to Microsoft SharePoint. The firm, based in Vancouver, has 1,600 customers. Some have a high profile like NASA and the Mayo Clinics. My hunch is that the company has assembled / developed a suite of software. Search is included.
Other observations:
- I struggled with the “new” concept. I mean after 13 years, how “new” is “new.”
- I had to do some poking around to get access to the fact sheet and basic information
- The pricing of $15,000 seems to apply to the full collection of software available from the company
- I have yet to figure out how I managed to know zero about a company with a search system named “super.”
I need to improve my enterprise search information collection. Some help from vendors with more comprehensive and easy-to-find information would be helpful.
Stephen E Arnold, April 2, 2015
New UltraSearch Version Available for Free Download
April 1, 2015
Anyone who has researched alternatives to Window’s built-in Desktop Search has probably read about the freeware program UltraSearch. Now, MajorGeeks.com offers a free download of the latest version, UltrasearchPortable 2.0.3. The description specifies:
“UltraSearch finds files and folders on local NTFS drives and provides the results in just a few seconds.UltraSearch does not maintain an index which is stored on your hard disk, but achieves its speed by working directly on the Master File Table (MFT) of the NTFS partitions. UltraSearch even identifies NTFShardlinks. Simply enter a file name or a pattern like *.exe and see the first results while you are still typing. In addition, UltraSearch supports regular expressions. Additional information like file size and file dates (last changes, last access and file creation) will be shown for all listed files. Naturally, the Explorer context menu is available inside UltraSearch. UltraSearch enables you to exclude folders, files or file types from searches via an exclude filter. The search results can be sorted according to different criteria, printed or exported as text, RTF, HTML, CSV, and Excel file.”
UltraSearch can be started from within a Windows Explorer directory. It also allows users to store the 100 most recently used search patterns for later reference, and includes an autocomplete function and pattern suggestions.
Keep in mind, though, that UltraSearch is not your only Windows Desktop Search alternative. Some others include Sow Soft’s Effective File Search, Gaviri Pocket Search,Snowbird, ,FileSearchEX, Super Finder XT, Locate32, Search Everything, and Launchy. There’s plenty to check out for the comparative shopper.
Cynthia Murrell, April 1, 2015
Stephen E Arnold, Publisher of CyberOSINT at www.xenky.com
A Little Lucene History
March 26, 2015
Instead of venturing to Wikipedia to learn about Lucene’s history, visit the Parse.ly blog and read the post, “Lucene: The Good Parts.” After detailing how Doug Cutting created Lucene in 1999, the post describes how searching through SQL in the early 2000s was a huge task. SQL databases are not the best when it comes to unstructured search, so developers installed Lucene to make SQL document search more reliable. What is interesting is how much it has been adopted:
“At the time, Solr and Elasticsearch didn’t yet exist. Solr would be released in one year by the team at CNET. With that release would come a very important application of Lucene: faceted search. Elasticsearch would take another 5 years to be released. With its recent releases, it has brought another important application of Lucene to the world: aggregations. Over the last decade, the Solr and Elasticsearch packages have brought Lucene to a much wider community. Solr and Elasticsearch are now being considered alongside data stores like MongoDB and Cassandra, and people are genuinely confused by the differences.”
If you need a refresher or a brief overview of how Lucene works, related jargon, tips for using in big data projects, and a few more tricks. Lucene might just be a java library, but it makes using databases much easier. We have said for a while, information is only useful if you can find it easily. Lucene made information search and retrieval much simpler and accurate. It set the grounds for the current big data boom.
Whitney Grace, March 26, 2015
Stephen E Arnold, Publisher of CyberOSINT at www.xenky.com
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