Government Web Site Reliability

August 21, 2014

I read “IT Outages Are an Ongoing Problem for the US Government.” I was surprised if the information is accurate. The article reports:

When outages occur, 48% of the workers said they do what they can via telephone, while 33% use personal devices and another 24% try to find a workaround, such a Google Apps. When asked to grade their IT department, only 15% of the field workers gave it an “A”; 49% gave it a “B”; and 27% gave it a “C.” When asked what caused the most recent outages, the IT professionals said 45% were due to a network or server outage; 20% cited Internet connectivity loss; 13% blamed natural disaster; 7% said a specific application stopped working, and 6% pointed to human error.

With the new push to improve government Web sites, perhaps the core infrastructure needs attention as well? Is it possible that good enough is comparable to the US broadband capability, the educational system, or airline on time performance? And search results? Nah,’s search results are good enough for some.

Stephen E Arnold, August 21, 2014

Paying for Online: How Would This Work?

August 17, 2014

I read “The Internet’s Original Sin.” Talk about an interesting idea. Quite an insight: Pay for online access. So original. I believe the write up is confident in this radical concept.

Here is a passage I noted. The author recounts his experience at He recalls:

At the end of the day, the business model that got us funded was advertising. The model that got us acquired was analyzing users’ personal homepages so we could better target ads to them. Along the way, we ended up creating one of the most hated tools in the advertiser’s toolkit: the pop-up ad. It was a way to associate an ad with a user’s page without putting it directly on the page, which advertisers worried would imply an association between their brand and the page’s content. Specifically, we came up with it when a major car company freaked out that they’d bought a banner ad on a page that celebrated anal sex. I wrote the code to launch the window and run an ad in it. I’m sorry. Our intentions were good.

Intentions that were good. Hmmm. Flash forward a lifetime in the zippy world of the Internet. I learn:

I have come to believe that advertising is the original sin of the web. The fallen state of our Internet is a direct, if unintentional, consequence of choosing advertising as the default model to support online content and services. Through successive rounds of innovation and investor story time, we’ve trained Internet users to expect that everything they say and do online will be aggregated into profiles (which they cannot review, challenge, or change) that shape both what ads and what content they see.

So what’s the fix?

One simple way forward is to charge for services and protect users’ privacy…Users will pay for services that they love.


I recall that the for fee online services charged their users for information. This worked reasonably well, but the number of customers was modest. Dialog Information Services was the Big Dog. LexisNexis had the law firms whose employees would spend when clients paid the bill. SDC Orbit survived with some must have specialty files. Similarly there was success in a few other commercial shops.

But these services reached only those who met certain criteria:

  1. Money to spend
  2. Interest/motivation to learn the ins and outs of the systems
  3. Expertise to figure out what the systems were outputting.

Consumer services did come along, but these did not capture the markets which the innovators sought. Remember CompuServe? The Source? Prodigy? Dialcom?

Charging for information, in my experience, trims the number of people using a service significantly. My rule of thumb is that only three to five percent of a free service’s users will pay for the service. Those who have to use the for fee service look for ways of reducing the cost of online access.

I am confident that the whiz kids at the Atlantic have better data. Their approach might be able to show the old, panting dogs like Cambridge Scientific (Dialog), Reed Elsevier (LexisNexis), Dow Jones (Factiva), and Ebsco (bunches of confusingly named services) how to make online information generate substantial dough. Thomson Reuters and Bloomberg have a formula, but the general population is not too keen on these services.

Good enough is the cultural hook today. If one has to pay for “better”, I think there will be quite a few innovators who go back to business models that produce substantial revenue.

Like it or not, advertising is the go to solution. Oh, don’t forget to subscribe to the Atlantic in hard copy. You don’t get the good stuff for free. What’s ad supported are analyses that call for Google to walk away from $60-$65 billion in revenue this year.

I bet that is an idea that Messrs Brin and Page will embrace.

Stephen E Arnold, August 17, 2014

Amazon: Online Sales and Fine French Whine

May 28, 2014

I read “Amazon’s Hit List: Which Books Are Screwed, and By How Much.” Interesting analysis. The main point of the article is that allegedly Amazon is taking action to alert Hachette to real capitalism. Now I know that the French have different views about capitalism. If the recent election in France is an indicator, there will be some excitement about Amazon’s behavior in the near future.

I did notice a couple of statements in the write up that made it to my “save for later” file. Here are three of the ones with checkmarks next to them:

First, the story says: “The two most [Hachette] recent releases (Instinct and The Closer), both of which came out May 6th, have had their availability pushed back one to three weeks for no reason other than Amazon’s abstinence. If you order them today from, they’ll ship within 24 hours.” Foot dragging may not be such a big deal. I want longer for some Amazon orders than I did in the past. Amazon is getting larger and with bulk, movement may be less sprightly.

Second, the article reports, “…Half of Hachette’s marquee titles coming out in the next few months are altogether unavailable.” This may be a discontinuity in product flow.

Third, the article regurgitates one of those online truisms which are often wrong; for example:

just to go to Barnes & Noble or, better yet, your local independent bookseller for these titles. Better yet, go to them for all of your book needs until this anti-consumer muscle-flexing subsides. Amazon has every right to fight dirty. And you have every right to show them the consequences.

My view is that Hachette faces a start choice with regard to Amazon. I also think that certain French regulatory officials will take an interest in this dust up. If I were an Amazonian and visiting France, I would be on my best behavior. The French companies and French authorities often enjoy a different relationship than their American counterparts.

Amazon may find that red tape in France is one of the smaller challenges the company will encounter if this dispute develops legs.

Stephen E Arnold, May 28, 2014

EUFeeds Seems to Be a Goner

January 30, 2014

I liked scanning the headlines from major European newspapers. Click on a flag and the EUFeeds’ screen would display the publication title and current headlines from hundreds of news publications in Europe. Well, that was last week. This week the site displays:


Videotwitter disappeared earlier this year. You may want to give The Big Project a whirl if you want access to news from different countries. You can find The Big Project news page at

Stephen E Arnold, January 29, 2014

Yale on Free Expression: A Quote to Note

January 18, 2014

Years ago I gave a lecture at Yale. My subject was Google. I ran through the basic points in The Google Legacy and Google Version 2.0. The audience reacted as if I had dissected a dead frog. I received a smattering of polite applause and headed out for a talk in New York City. So much for Yale and the idea that Google was more than a Web search company.

I just read “Yale Students Made a Better Version of Their Course Catalogue. Then Yale Shut It Down.” A couple of students put up a Web page that allowed students to pinpoint classes and compare student ratings of professors. Sounds like an app to me.

Information? Who said it was supposed to be free? Image source:

But Yale perceived the Web page differently. Here’s the quote:

‘Yale’s policy on free expression and free speech entitles no one to appropriate a Yale resource and use it as their [sic] own ,’ the statement read. It further stated its main priority at this time was supporting its own resources, ‘not others created independently and without the university’s cooperation or permission,’ and that ‘all the information on the website remains available to students on the Yale site.’

I assume the Washington Post is semi-accurate, just like an Amazon recommendation.

What did the future bonesmen learn? A nuance of academic freedom in Yale Land has been broadcast in an analogue transmission.

Will these two free thinkers demonstrate digital initiative in the future? Is Yale turning out well-trained online researchers for the next-generation information highway?

Stephen E Arnold, January 18, 2014

Scientific Data Going Going Gone

December 20, 2013

Years ago I did a report for a sci-tech database publisher. I wrote up the results of a number of on site visits at research universities. I reported that there was no mechanism to preserve researchers’ data. The reason was pretty obvious: Research facilities at universities are less important than sports teams, business activities, and fund raising. When the researcher moved on, the data just sat somewhere until there was a housecleaning or a hard drive wiped. If financial support disappeared, none of the facilities I visited had an old school records management system in place. If a researcher took the data with him or her, those data may or may not have been managed in a thoughtful way. On to the next grant, tally ho.

I was not surprised to read “Researchers Say Valuable Scientific Data Disappearing at Alarming Rate.” (If this link 404s you are on your own, you Google search experts, you.) Here’s the passage I noted:

While all data sets were available two years after publication, the odds of obtaining the underlying data dropped by 17 per cent per year after that, they reported.

So when did I do my report for the grand viziers at the sci-tech outfit? It was 1998. How about that data half life?

Why didn’t the database publishing company fund a program to archive research data? In my experience, the notion of capturing raw data was too far from the familiar path of summarizing articles and selling access to those summaries to libraries.

Too late now? Maybe. This is one more example of “if it is not available, how can one search for information and data”? Will the sci-tech database company remember my report and diagram? Nah. The familiar way is the better way I suppose.

Stephen E Arnold, December 20, 2013

SharePoint Online Adoption is Slow

November 20, 2013

Although Office 365 SharePoint Online makes the enterprise fully accessible on the cloud, the latest research shows that users are slow to move away from the traditional server model. Redmond Magazine covers the story in their article, “Enterprises Slow To Move to SharePoint Online.”

The article states:

“Office 365 SharePoint Online use was at 15 percent among respondents, according to August 2013 survey results produced by Forrester. That result is up just 3 percentile points from last year’s survey. The survey found that 79 percent were using SharePoint Server 2010. The lag in online adoption has its roots in SharePoint being considered as an on-premises solution historically, but there are other concerns.”

Security may be on reason why organizations are keeping deployments on on-site servers, but the functionality of Office 365 is likely another. Enterprises are slow ships, hard to turn. According to Arnold IT, a leading search news service of Steven E. Arnold, another reason may be that for most organizations, SharePoint is not enough in and of itself. Add-ons keep most SharePoint deployments afloat, and most organizations probably aren’t ready to move so much content, with its patchwork approach to ECM.

Emily Rae Aldridge, November 20, 2013

Social Media and News: Amazing Graphic

November 15, 2013

News Use across Social Media Platforms” confirms what I have suspected for a while. The mobile generation has some interesting behavior patterns with regard to news. Among the factoids that the Pew outfit has boiled down to numbers are:

ITEM: YouTube viewers are not using the service to get news. Maybe that explains why experiments with Thomson Reuters proved to be somewhat disappointing.

ITEM: Google Plus is less popular than Reddit, Twitter, and Facebook as a source of news. The push back about Google Plus as a prerequisite for YouTube comments may have more importance than some realize.

ITEM: Facebook is an important source of news. As the demographics of Facebook shift, the importance of news may suggest that Facebook has morphed into a more mature service.

The most interesting “fact” in the report is the apparent importance of Reddit, a service which points to public posts on a range of issues. The Reddit service offers a search function, but I find consistently disappointing. In fact, most of the unusual collections of links and comments are essentially unfindable.

Another interesting facet of the report is the inclusion of some trendy graphics. The diagram below is my favorite.

pew chart

In my opinion, the good news in the report appears in this passage:

Social media news consumers still get news from a variety of other sources and, in some cases, even more so than the general public does. YouTube, LinkedIn and Google Plus news consumers are more likely than Facebook and Twitter news consumers to watch cable news. Twitter news consumers are among the least likely to turn to local and cable TV. And nearly four-in-ten LinkedIn news consumers listen to news on the radio, compared to about a quarter of the general population.

For now, the digital services cannot celebrate total victory. Publishers of traditional news media live to fight another day. For now.

Stephen E Arnold, November 15, 2013

Leading Publishers: Not What You Think

September 26, 2013

I took a look at the data in “Sensor Tower Publisher Worth Leaderboard – iOS – All-Categories”. Alas, there were no data about the methodology, the time period, or the criterion. Serious flaws, but the list is interesting. The list contains some suggestive information.

For example, the list does include game application developers, Facebook, and Google. There is only one property — ESPN — that I consider a traditional “publisher” but I have to stretch my own connotation of publisher to make ESPN a familiar face amongst the new kindergarten class.

Absent are folks like Bloomberg and Reuters. These are companies which have spent money on creating applications which provide these publishers with a channel to a mobile and tablet users. With the demise of NEXT (yet another Thomson Reuters’ new media initiative), I wonder if traditional publishers will make a Sensor Tower type list.

The list contains a large number of games along with outfits like Google. A few years ago, I wrote a monograph called Google: The Digital Gutenberg. Perhaps Google really is a publisher and not an online advertising company.

Assume the listing is accurate for a mobile/tablet demographic. The failure of a traditional publisher to crack the Top 40 underscores the rather disappointing results from the Herculean effort expended by publishers to remain in the game.

Stephen E Arnold, September 26, 2013

The Way to Fail in San Jose

August 19, 2013

When reading the San Francisco Gate’s article, “San Jose State Suspends Online Courses” our immediate reaction was “ouch!” Many public universities in the US offer online courses as an alternative to traditional face-to-face education. San Jose University offered five online classes and more than half of the enrolled students failed them. In response, the university suspended classes for the time being to reevaluate. This does not mean San Jose University will stop offering online courses; it will just stop classes from Udacity. The failing classes were part of the “Massive Open Online Courses” strategy that incorporated major public universities to increase their online class offerings. These five failures set the plan back, but it is not deemed a waste:

“Despite the high failure rate, Sebastian Thrun, a researcher at Stanford University and Google Inc. who launched Udacity said valuable data and experience were gained from the effort, which will help improve future classes. ‘We are experimenting and learning. That to me is a positive,’ Thrun said. The school and Udacity plan to look into providing more information about the syllabus at the beginning of the class, so students are better informed about the requirements before committing. Officials also want to look at whether the online semester should be longer than traditional school terms to provide students with more flexibility.”

Most of the students in these classes were non-traditional students, working a job and little college experience, which is probably why they failed. It was a learning experience for both students and the university. Both are learning from their mistakes.

Whitney Grace, August 19, 2013

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