Coveo Partners with Etherios on Salesforce Services
July 7, 2015
Professional services firm Etherios is teaming up with Coveo in a joint mission to add even more value to customers’ Salesforce platforms, we learn from “Etherios and Coveo Announce Strategic Alliance” at Yahoo Finance. Etherios is a proud Salesforce Platinum Partner. The press release tells us:
“Coveo connects information from across a company’s IT ecosystem of record and delivers the knowledge that matters to customers and agents in context. Coveo for Salesforce – Communities Edition helps customers solve their own cases by proactively offering case-resolving knowledge suggestions, and Coveo for Salesforce – Service Cloud Edition allows customer support agents to upskill as they engage customers by injecting case-resolving content and experts into the Salesforce UI as they work.
“Etherios provides customers with consulting and implementation services in the areas of Sales, Customer Service, Field Service and IoT [Internet of Things]. … Etherios capabilities span operational strategy, business process, technical design and implementation expertise.”
Founded in 2005, Coveo leverages search technology to boost users’ skills, knowledge, and proficiency while supplying tools for collaboration and self-service. The company maintains offices in the U.S. (SanMateo, CA), the Netherlands, and Quebec.
A division of Digi International, Etherios launched in 2008 specifically to supply cloud-based tools for Salesforce users. They prefer to inhabit the cutting edge, and operate out of Chicago, Dallas, and San Francisco.
Cynthia Murrell, July 7, 2015
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
Digestible Content Tool For The Busy Person
July 7, 2015
RSS feeds and Web page readers curate content from select Web sites tailored to suit a users’ needs. While all of the content is gathered in one spot and the headlines are available to read, sometimes the readers return hundreds of articles and users do not have the time to read all of them. True, sometimes users can glen the facts from the headlines and the small blurb included with it, but sometimes it is not enough.
There are apps that gather and summarize a users’ content, but these are usually geared towards a specific industry or an enterprise system. There is a content reader that was designed for the average user, while at the same time it can be programmed to serve the needs of many professionals. The Context Organizer from Content Discovery Inc. is an application that summarizes Web pages and documents in order to pinpoint relevant information. The Content Organizer works via five basic steps:
“1. Get to the point – Speed-up reading by condensing web pages, emails and documents into keywords and summaries presented in context.
- Make a Long Story Short – The Short Summary headlines most important sentences – instant information capsules.
- Accelerate Search – Search the web with relevant keywords. Summarize Google search results for rapid understanding.
- Take Notes – Quickly collect topics and sentences. Send them to WordPad or Word. Share notes – send them by e-mail.
- Visualize – View summaries in context as Mindjet MindManager maps.”
There are three different Context Organizer versions: one that specifically searches the Web, another that searches the Web and Microsoft Products, and the third is a combination of the prior versions plus it includes the Mindjet MindManager. The prices range from $60-$120 with a free twenty-one day trial, which we suggest you start with. Always start with free trial first, because you mind be throwing away money on an item you do not like. With the amount of content available on the Web, any tool that helps organize and summarize it is worth investigating.
Whitney Grace, July 7, 2015
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
Google Before The SEC
July 6, 2015
Searching the Web you can find the most amazing and obscure items, such as this little gem from the Securities and Exchange Commission’s Web site: “Schedule 14A” registered by Google Inc. Schedule 14A explains information required for an SEC proxy statement, which is given to stockholders when votes are solicited at stockholders’ meetings. This Schedule 14A lists many of the high-tech projects Google is working on to improve the lives of people. Google founder Sergey Brin supposedly writes the schedule, but more than likely is was written by an assistant and his name was signed at the end.
It opens with this brief passage:
“When Larry and I founded Google in 1998, many elements came together to make our work possible. Like other companies at the time, we benefited from the increasing power and low cost of computation and from the unprecedented shift of information to the internet. We shared a profound belief in the power of technology to make life better for people everywhere and imagined what life could be like 10, 15, 20 years down the road. Nevertheless, now that we are here, I am amazed at the progress and opportunities. For example, I could not have imagined we would be making a computer that fits in a contact lens, with the potential to make life better for millions of people with diabetes.”
It is followed by a description of the contact lens that measures glucose levels in a body, then it goes into how Google revolutionized search and in turn delivered high-end services like email and Google Photos.
What Google piece would be complete without mentioning the self-driving cars? Autonomous cars came about by increased computation power, but at least they do mention it will be sometime before they are ready for consumers.
Google does have an impressive list of accomplishments, sure to please any stockholder. The question is will there be anything they will not experiment with?
Whitney Grace, July 6, 2015
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
What Watson Can Do For Your Department
July 6, 2015
The story of Justin Chen, a Finance Manager, is one of many “Stories by Role” now displayed on IBM. Each character has a different job, such as Liza Hay from Marketing, Donny Cruz from IT and Anisa Mirza from HR. Each job comes with a problem for which Watson, IBM’s supercomputer, has just the solution. Justin, the article relates, is having trouble deciding which payments to follow. Watson provides solutions,
“With IBM® Watson™ Analytics, Justin can ask which customers are least likely to pay, who is most likely to pay and why. He can analyze this information… [and] collect more payments more efficiently… With Watson Analytics, Justin can ask which customers are likely to leave and which are likely to stay and why. He can use the answers for analysis of customer attrition and retention, predict the effect on revenue and determine which customer investments will lead to more profitable growth.”
It seems that the now world-famous Watson has been converted from search to a basket containing any number of IBM software solutions. It isn’t stated in the article, but we can probably assume that the revenue from each solution counts toward Watson’s soon to be reported billions in revenue.
Chelsea Kerwin, July 6, 2014
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
Open Source Boundaries
July 3, 2015
Now here is an interesting metaphor to explain how open source is sustainable. On OpenSource.com, Bryan Behrenshausen posted the article, “Making Collaboration Sustainable” that references the famous scene from Tom Sawyer, where the title character is forced to whitewash a fence by his Aunt Polly. He does not want to do it, but is able to persuade his friends that whitewashing is fun and has them pay him for the privilege.
Jim Whitehurst refers to it as the “Tom Sawyer” model, where organizations treat communities as gullible chumps who will work without proper compensation. It is a type of crowdsourcing, where the organizations benefit from the communities’ resources to further their own goals. Whitehurst continues that this is not a sustainable approach to crowdsourcing. It could even backfire at some point.
He continues to saw open source requires a different mindset, one that has a commitment from its contributors and everyone is equal and must be treated/respected for their efforts.
“Treating internal and external communities as equals, really listening to and understanding their shared goals, and locating ways to genuinely enhance those goals—that’s the key to successfully open sourcing a project. Crowdsourcing takes what it can; it turns people and their ideas into a resource. Open sourcing reciprocates where it can; it channels people and their ideas into a productive community.”
The entire goal of open source is to work with a community that coalesces around shared beliefs and passions. Behrenshausen finishes with that an organization might find themselves totally changed by engaging with an open source community and it could be for the better. Is that a good thing or a bad thing? It is, however, concerning for enterprise search solutions.
Whitney Grace, July 3, 2015
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
Dassault Systemes’ “Single View of the Truth” Problem-Solving Approach
July 3, 2015
The article on Today’s Medical Developments titled Collaborative Design Software uses the online collaborative design video game Minecraft to consider the possibilities for programmers working together in the future. Dassault Systemes’ is in the process of implementing a change to many design engineers working more collaboratively off a master file. The article quotes Monica Menghini, a Dassault executive,
“Our platform of 12 software applications covers 3D modeling (SOLIDWORKS, CATIA, GEOVIA, BIOVIA); simulation (3DVIA, DELMIA, SIMULA); social and collaboration (3DSWYM, 3DXCITE, ENOVIA); and information intelligence (EXALEAD, NETVIBES)… These apps together create the experience. No single point solution can do it – it requires a platform capable of connecting the dots. And that platform includes cloud access and social apps, design, engineering, simulation, manufacturing, optimization, support, marketing, sales and distribution, communication…PLM – all aspects of a business; all aspects of a customer’s experience.”
The point is that Dassault wants to sell customers a dozen products to solve a problem, which seems like an interesting and complicated approach. They believe new opportunities could include more efficient design-building, earlier chances for materials specialists to cut costs by opting for lighter materials, marketing could begin earlier in the process and financial planners would have the ability to follow the progress of a design, allowing for a more transparency on every level of production.
Chelsea Kerwin, July 3, 2014
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
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Software Market Begs for Integration Issue Relief
July 2, 2015
A recent report proves what many users already know: integrating an existing CMS with new and emerging software solutions is difficult. As quickly as software emerges and changes, users are finding that hulking overgrown CMS solutions are lagging behind in terms of agility. SharePoint is no stranger to this criticism. Business Solutions offers more details in their article, “ISVs: Study Shows Microsoft SharePoint Is Open To Disruption.”
“A report from Software Advice surveyed employees that use content management systems (CMS) on a daily basis and found 48 percent had considerable problems integrating their CMS with their other software solutions. The findings mirror a recent AIIM report that found only 11 percent of companies experienced successful Microsoft SharePoint implementation . . . The results of this report indicate that the CMS market is ripe for disruption if a software vendor could solve the integration issues typically associated with SharePoint.”
No doubt, Microsoft understands the concerns and perceived threats, and will attempt to solve some of the issue with the upcoming release of SharePoint Server 2016. However, the fact remains that SharePoint is a big ship to turn, and change will not be dramatic or happen overnight. In the meantime, stay on top of the latest news for tips, tricks, and third-party solutions that may ease some of the pain. Look to Stephen E. Arnold and his SharePoint feed on ArnoldIT.com in order to stay in touch without a huge investment in time.
Emily Rae Aldridge, July 2, 2015
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
Meatbags Prevent Google’s Self-Driving Car
July 2, 2015
Driving is a privilege not a right…for humans and Google wants it for its self-driving cars. Google, however, is still in the test phasing for its self-driving cars and announced that they would publish results of the study on a monthly basis. They first report recently came out and it says that Google cars were in twelve accidents when they were on real roads. The Register takes a snarky, informative approach to self-driving cars in “Google: Our Self-Driving Cars Would Be Tip-Top If You Meatheads Didn’t Crash Into Them.”
Google has twenty-three Lexus SUVs that have driven 1,011,338 miles with the self-driving software and 796, 250 miles with a human behind the wheel. Many of the cars have taken to the real road, but nine are still restricted to the private track.
Google blames all twelve of the accidents on human error, not the software, and it is due to either the human driver in the autonomous car or the driver in the other car. The Google cars, being rear-ended from driving too slow, caused seven accidents. One accident was due to the Google car braking trying to avoid a collision and two more were when non-Google cars failed to obey traffic signs. The worst accident caused when a Google car was driving at 63 mph and was sideswiped by a car changing lanes. No one was hurt. The last two accidents were the fault of Google’s employees: both accidents resulted in Google cars rear-ending the cars in front of them.
Google is quick to point out the software’s positive aspects:
“The report also highlighted some of the smarter aspects of the cars’ software. Google cars can identify emergency vehicles, for example, and automatically give way in a fashion many fleshy drivers are irritatingly unwilling to do. The other example given was Google cars dealing with cyclists who didn’t obey the rules of the road. One cyclist veered in front of the car at night, and the software was clever enough to stop immediately to avoid a crash.”
Google will have its cars drive ten thousand miles a week on the software. A recent luxury car ad campaign was critical of the self-driving car, saying people want the luxury of driving themselves with all the benefits of said luxury car. It will be the TV vs. radio battle again, but the one thing holding back the self-driving car will be human error. Stupid, stupid humans.
Whitney Grace, July 2, 2015
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
Compound Search Processing Repositioned at ConceptSearching
July 2, 2015
The article titled Metadata Matters; What’s The One Piece of Technology Microsoft Doesn’t Provide On-Premises Or in the Cloud? on ConceptSearching re-introduces Compound Search Processing, ConceptSearching’s main offering. Compound Search Processing is a technology achieved in 2003 that can identify multi-word concepts, and the relationships between words. Compound Search Processing is being repositioned, with Concept Searching apparently chasing Sharepoint Sales. The article states,
“The missing piece of technology that Microsoft and every other vendor doesn’t provide is compound term processing, auto-classification, and taxonomy that can be natively integrated with the Term Store. Take advantage of our technologies and gain business advantages and a quantifiable ROI…
Microsoft is offering free content migration for customers moving to Office 365…If your content is mismanaged, unorganized, has no value now, contains security information, or is an undeclared record, it all gets moved to your brand new shiny Office 365.”
The angle for Concept Searching is metadata and indexing, and they are quick to remind potential customers that “search is driven by metadata.” The offerings of ConceptSearching comes with the promise that it is the only platform that will work with all versions of Sharepoint while delivering their enterprise metadata repository. For more information on the technology, see the new white paper on Compoud Term Processing.
Chelsea Kerwin, July 2, 2014
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
ClearStory Is On the Move
July 1, 2015
The article on Virtual-Strategy Magazine titled ClearStory Data Appoints Dr. Timothy Howes as Chief Technology Offiver; Fromer Vice President of Yahoo, CTO of HP Software, Opsware, and Netscape discusses Howe’s reputation as an innovative thinker who helped invent LDAP. His company Rockmelt Inc. was acquired by Yahoo and he also co-founded Loudcloud, which is now known as Opsware, with the founders of VC firm Andreessen Horowitz, who are current backers of ClearStory Data. Needless to say, obtaining his services is quite a coup for ClearStory. Howe discusses his excitement to join the team in the article,
“There’s a major technology shift happening in the data market right now as businesses want to see and explore more data faster. ClearStory is at the forefront of delivering the next-generation data analysis platform that brings Spark-powered, fast-cycle analysis to the front lines of business in a beautiful, innovative user experience that companies are in dire need of today,” said Howes. “The ClearStory architectural choices made early on, coupled with the focus on an elegant, collaborative user model is impressive.”
The article also mentions that Ali Tore, formerly of Model N, has been named the new Chief Product Officer. Soumitro Tagore of the startup Clari will become the VP of Engineering and Development Operations. ClearStory Data is intent on the acceleration of the movement of data for businesses. Their Intelligent Data Harmonization platform allows data from different sources to be quickly and insightfully explored.
Chelsea Kerwin, July 1, 2014
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
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