Funnelback Demo Video
May 17, 2012
The Cloud Harvester is hosting a new demo video for Funnelback‘s flagship product. The video is short but sweet—in less than a minute and a half, it clearly conveys how to create a new faceted navigation filter in Funnelback Enterprise Search.
Funnelback was grew from technology developed by CSIRO, Australia’s premier scientific research agency. The company was established in 2005, and was bought by UK content management outfit Squiz in 2009. They offer Enterprise and Website Search, both of which include customizable features. Both local and SaaS deployment options are available.
Regarding their Enterprise Search product, Funnelback’s Web site promises a comprehensive product:
“Funnelback Enterprise makes information available via a single web interface in a timely, consistent and convenient manner, leading to faster, more informed decision-making. Funnelback Enterprise can search across a myriad of corporate content repositories including websites, intranets, shared drives, document management systems, email systems, SharePoint and databases.”
Curious about the name? Their About page shares this:
“The name Funnelback is a play on the name of two spiders; the funnel-web and the redback, both native to Australia. The name was also chosen because of Funnelback’s ability to rapidly ‘funnel’ relevant information ‘back’ to the user.” [links added]
Quirky, clever, and memorable. And quintessentially Austrailian, just like Funnelback.
Cynthia Murrell, May 17, 2012
Sponsored by PolySpot
Arnold Columns: Update May 2012
May 9, 2012
We have continued to produce Stephen E Arnold’s for-fee columns. Due to some minor health excitement involving Mr. Arnold, his monthly update about what and for whom he has been writing for money has been on hold. The content continued to flow. Here’s a run down by publication of the for fee columns submitted through May 8, 2012:
Enterprise Technology Management, IMI Publishing, London, UK. ETM publishes my Google column which originally appeared in KMWorld.
- January 2012, “Google Enterprise: The Berkeley Analysis.” The article discusses why a noted university chose Google’s apps, not Microsoft’s. The point is that price cutting is playing a major role in information technology decisions.
- February 2012, “Google Enterprise: Is There a Poison Apple in Paradise?” The column reviews the new version of the Google Search Appliance. The question becomes, “Could Apple pose an alternative to Google, an alternative Google is not anticipating?”
- March 2012, “Google Privacy and Enterprise Licensing.” This write up explores how recent revelations about Google’s approach to privacy may put barriers in place which could slow or block some Google enterprise license deals.
- April 2012, ”Google’s Cloud: Building and Threatening.” The essay considers that Google has been left in the starting blocks by Amazon’s cloud services. Google may catch up, but the pricing of cloud services, regardless of vendor, can be slippery to estimate.
- May 2012, “The Google Myth: Poetics and Glass.” The story considers Mr. Page’s role with Wall Street and Mr. Brin’s assignment to promote Google’s virtual reality “glasses.” Will these modern day Romulus and Remus billionaires continue to coexist in a positive relationship?
Information Today, Information Today, Inc. The Information Today column covers search-related topics for the an information specialist, competitive intelligence researcher or database publishing professionals.
- January 2012, “Augmented Reality: I’ll Be Back”. Autonomy, best known for enterprise search and content processing, has emerged as a leader in augmented reality or AR. The column discusses Aurasma, the company’s AR solution.
- February 2012, “By Jingo: Search Catchphrases 2012.” This article considers the role and implications of marketing phrases used by enterprise search vendors. The majority of the buzzwords have more to do with competitive jockeying than communication to an organization looking for a findability solution.
- March 2012, “Health and Medical Research: Drying Up the Bones.” Web-accessible, public medical information is tough to use. The essay looks at several services, including Quertle.
- April 2012, “Are Analytics the New Way to Search?” Most users don’t search particularly well. Some do not want to formulate search queries. The write up considers the question, “Can analytics deliver search results without asking the user to formulate a query?”
- May 2012, “Google and Microsoft: Interface Flipperoos.” The story points out that the new Google interface looks more like Excite 1996 than Google in 2007. Microsoft, on the other hand, looks almost exactly like Google.com’s interface in 2007. Are flips like this the new approach to search interface innovation?
KMWorld, Information Today, Inc. The column for KMWorld discusses enterprise information from the angle of semantic technology.
- January 2012, “Insight from the Information Tsunami.” The column discusses Microsoft SharePoint and BA Insight, a software complement to SharePoint designed to address some of the “issues” associated with Microsoft’s flagship content management system.
- February 2012, “Bitext: Engaging in the Semantic Arena.” The article profiles Madrid-based Bitext, a company emerging as a leader in the enterprise semantic market.
- March 2012, “Xyte and Insight into Online Behaviors.” The write talks about Xyte’s approach to market research and discloses some interesting findings about Facebook. These items suggest Facebook is a more potent online force than some believe.
- April 2012, “Consumerizing Knowledge Management.” The essay considers that analytics programs with training wheels deliver some benefits to enterprise users. However, acting on auto-generated reports without understanding the assumptions behind the report can lead to bad decisions.
- May 2012, “Big Data, Cows, and Cadastres.” The write up looks at specific business pay offs from the analysis of big data. The biggest benefits come from analysts who understand the data and the math behind a particular numerical recipe.
Online Magazine (published six times a year). Information Today, Inc. The features written for Online Magazine focus on open source search in the enterprise. For more than a year, Mr. Arnold’s column has explored a range of subjects related to open source search.
- February 2012, “Open Source Search: Clarity with Lucid Works.” The feature discusses Lucid Imagination’s newest release of Lucid Works Enterprise 2.0.
- April 22012, “Open Source: Fascinating Uncertainty.” The feature takes a look at some of the jockeying which takes place in the open source world involving “foundations.”
If you are a public relations person, an azure chip consultant, or an unemployed middle school teacher, Mr. Arnold does not accept story suggestions for these for fee writings. His policy is to contact people with regard to a question or issue. Mr. Arnold is not a journalist. In a previous life, he indexed medieval sermons in Latin. He does not understand “real” journalism, marketing, public relations, investment bankers, private equity firm owners, and sales people.
These articles are available from the publishers who purchased work for hire. At some point, Mr. Arnold’s staff may post versions of some of the essays on one of the reference Web sites Mr. Arnold operates. For copies of these articles, please, contact the publishers. For a briefing on one of the topics addressed in Mr. Arnold’s for fee writings, please, contact us at seaky2000 at yahoo dot com.
Donald C. Anderson, May 9, 2012
Sponsored by PolySpot
Yammer Embraces Search
May 2, 2012
An enterprise social vendor is jumping into search: BrainyardNews announces, “Yammer Update Emphasizes Enterprise, Cloud Search.” Since search vendors are jumping into almost anything with the merest whiff of money, I guess it makes sense for enterprise social network provider Yammer to pursue search. BrainYard editor David F. Carr writes:
“Yammer is introducing ‘universal search,’ along with an option for project or interest groups within a Yammer enterprise social network to sign up for services without necessarily enlisting the company as a whole. . . . To Yammer, universal search makes it possible to search across connections to both enterprise and cloud-based systems integrated with a Yammer network. For example, a search by customer name might turn up automated updates from Salesforce.com, SAP, and a Microsoft SharePoint site, as well as posts by users about that company.”
Uniquely, Yammer saves space by indexing only the metadata coming into a feed, rather than the underlying data, though full-text indexing may appear in the future. The basic social network service is free, and a la carte pricing for premium options gives customers some flexibility.
The new features are part of the spring update Yammer released this month. Other components include: a new tagging method; a Web part that integrates with MS Office 365; updated mobile apps; and the Yammer Embed feature, now moving up from its beta existence.
Launched in 2008, Yammer pioneered the use of secure, private social networks for the purpose of collaboration. More than 80% of Fortune 500 companies currently use the company’s services.
Cynthia Murrell, May 2, 2012
Sponsored by PolySpot
Microsoft Watched and Learned as Markets Matured Over the Years
April 10, 2012
There are currently over 125 million SharePoint users and the goal is to reach 500 million with next release of Office. It is clear SharePoint is a ubiquitous system that continues to grow. And with consumers driving social and mobile demands, it is clear that SharePoint, and all of enterprise search, needs to keep up with the growing demand. Jeff Shuey continues the SharePoint mobile and social discussion in his post, “Social SharePoint – An Oxymoron?”
Shuey had this to say,
I wrote a post in 2009 asking — Is Microsoft late to the game? The answer then was yes. However, over the last few years the market has matured and Microsoft has watched and learned. They have taken the long standing Microsoft mantra of Any Place, Any Device and Any Time and have applied some SharePoint salve to it. As the Forbes article states … Microsoft is in a prime position to make it happen.
This is by no means the first discussion on social demands in the enterprise search world, but Shuey does add another interesting level to the discussion by bringing in other sources, like Forbes, and quotes and expert opinions.
Collaboration and social technology development is inevitable as business gets social. To tap into the new possibilities now without having to wait for a new release, consider a third party solution to complete your enterprise search system. We like Fabasoft Mindbreeze. The Mindbreeze solution:
. . . smoothly integrates itself into your website so that the user doesn’t even realize that Cloud services are working in the background. Furthermore, InSite always knows what a user is interested in. Navigation behavior on the website serves as the basis for recognizing their interests. If the user finds themselves on one of your sub-pages on the topic mobility for example, even at this level Fabasoft Mindbreeze InSite still displays further information such as blogs, news, Wikipedia etc. on the relevant topic.
Check out the full suite of solutions at Mindbreeze to see what works for you.
Philip West, April 10, 2012
Sponsored by Pandia.com
Accessing Unstructured Data across Various Platforms of Digitally Published Content
March 23, 2012
One of the key components to successful collaboration is the accessibility of the digitally published content in the information environment, whether it is a wiki, portal, document, blog, etc. In “Communities vs. Portals, Blogs, Wikis, Documents, and More,” the author weighs-in on the issue as it relates to providing relevant and dynamic information to users in an effective way.
The author had this to say:
Communities encourage participation by definition as much as they allow for consumption. And activity streams provide an easy and efficient way to aggregate, consume, share, and engage. With that said, some people like to see a bunch of boxes on a web page in a dashboard / newspaper type view. Fair enough…Of course the value of that information in the portal becomes much less because people can only consume in a traditional portal vs. taking some type of action to collaborate on or share the information & knowledge you have just gained.
The author argues for providing all users, even the ones that don’t yet embrace social business and stick to static publishing, with the ability to subscribe and share. If you have vast amounts of unstructured data in your organization, look to increase the value of your information assets with a third party solution, like Fabasoft Mindbreeze.
No matter where your information is held, on-premise or in the Cloud, Mindbreeze search allows users to easily find and access business knowledge. Here you can read about the user-friendly interface that your tech-laggard users will appreciate.
The Fabasoft Mindbreeze Enterprise user interface is based on Web 2.0 technology and combines simplicity with elegance. The operation is self-explanatory. Work just as you are used to. Access your data from anywhere. Also on smartphones and tablets. Elegant design, easy operation. With you wherever you are. Find and access your enterprise and cloud information straight away.
So while experts in the field continue to discuss ways to increase user adoption through dynamic portals, Fabasoft Mindbreeze is a comprehensive search solution with an intuitive interface out-of-the-box that you can deploy now.
Philip West, March 23, 2012
Sponsored by Pandia.com
PR Push for Azaleos and Fast Search
March 14, 2012
My email overflowed this morning with descriptions of Azaleos, its expertise in Microsofty stuff, and Fast Search. I am on the ball with regard to Fast Search, its legal back story, and the issues associated with getting the system to deliver useful results to users on time and on budget. You will find the Azaleos blog quite interesting. I noted no recent postings about Fast Search. For some current information about the search system, you may want to check out this Beyond Search write up. I ran a query using the Azaleos search system and got three hits about Fast Search. The coverage of search suggests that Azaleos may be succumbing to a communications expert’s inputs about how to sell search services.
What was new was the statement in MSPmentor’s “Azaleos Cloud Gets Microsoft Fast Search Server 2010”. How does a Microsoft partner “get” Fast Search? I don’t know. Maybe pay a fee? Here’s the passage I noted:
…the company’s Managed Enterprise Search solution addresses a different need. It gives enterprises the ability to remotely design, configure, monitor and manage FAST Search Server 2010. According to Azaleos, the development is big news for its customers because the Microsoft FAST Search Server 2010 can perform searches in “an interactive and visual format,” in addition to the basic search functions that the Microsoft SharePoint Server provides. The FAST Search Server is a high-visibility solution, which brings its own set of complex issues to the table for enterprise IT departments. But Azaleos claims its Managed Enterprise Search solution eliminates the challenges associated with high visibility applications and can keep the FAST Search Server available and running at top speed.
My thoughts after reading this included:
- There is an implicit assumption that Microsoft’s cloud search will be Fast centric. My own view of this is that the assumption may be out of kilter. The reasons include performance, extensibility, and customization. Fast Search can be turned into a capable performer, but the “cloud” angle implies a certain standardization of features. So of Fast Search’s vast capabilities what will the core service do? Keywords, clustering, linguistic analysis, entity extraction, sentiment analysis, relationship mapping, etc. My point is that customers may want all of these functions and that suggests the Fast Search from Azaleos may be very different from the Fast Search marketing collateral’s assertions.
- Can Azaleos maintain an “interactive and visual format” when the content throughput increases. The challenge of keeping indexes fresh equates to resources. Resources, in my experience, cost money. The fix may be to gate how much data are processed in order to keep the fees acceptable to customers. Price spikes are not encouraging to some licensees in my experience.
- The assertion of “available and running at top speed” is an interesting one. My thought was, “Relative to what?” Are we comparing a small corpus with weekly index refreshes or are we talking about 100 million documents refreshed in near real time? I am not sure Fast in an on premises installation with original Fast engineers babysitting the hugely complex system with often unexpected dependencies can be a challenge to keep perking along at optimum performance levels.
I want to watch how this business unfolds. After all, a PR blitz which puts several stories in front of me signals some real enthusiasm on the part of the Azaleos stakeholders.
Stephen E Arnold, March 14, 2012
Sponsored by Pandia.com
Social Business: Collaboration Trends for 2012
February 27, 2012
Leigh Jasper’s blog series, Collaboration for Grown-ups, reflects a focus on the benefits of enterprise collaboration across supply chains. Jasper, of the ComputerWorld.com Blog, looks at collaboration challenges with big data and the social and mobile forces arriving to the enterprise search world in the first post, “Collaboration Trends for 2012: Part One.”
And as big data becomes a key basis of competition, it will also necessarily become the foundation for new forms of collaboration. In 2012, I believe that more companies will recognize that along with having to deal with storing and analyzing big data, they will need to adopt collaboration platforms capable of capturing, sharing and analyzing it.
With growing data, it is no wonder SharePoint adoption is growing, as well. Of course, 2012 trends could not be discussed without mentioning social and mobile media in the enterprise. With consumer demand for social networking and personal mobile devices driving trends, enterprises are looking to search and analyze this data, such as the conversation between brands and their customers. But the supply chain is also feeling the impact. Jasper suggests that 2012 will see collaboration in the supply chain go beyond email and file sharing and businesses will look to solutions for capturing the many-to-many flow of content.
Business-to-business collaboration development is inevitable as business gets social. To tap into the new possibilities, consider a third party solution to complete your enterprise search system. We like Fabasoft Mindbreeze.
Managing director Michael Hadrian explains the Mindbreeze solution,
Fabasoft Folio Cloud enables quick, secure and mobile collaboration both internally and between international companies. Business processes with customers and partners cannot be realized any quicker or more cost effectively…This enables worldwide connected collaboration and secure data exchange in protected team rooms.
For a complete search solution with the power of information pairing, check out the full suite of solutions at Fabasoft Mindbreeze.
Philip West, February 27, 2012
Sponsored by Pandia.com
Lucid Imagination: A Look Ahead
February 24, 2012
Enterprise search can be over simplified in many people’s mind because it is so intuitive. However, while understanding the concept may be relatively simple, orchestrating it proves to be more difficult.
IT World’s Brian Proflitt recently reported on Lucid Imagination’s new enterprise search product in the article, “Enterprise Search is a Valuable, and Growing Component of Big Data.”
According to the article, enterprise search allows users to treat data as they would fields within a relational database. It is excellent for examining large sets of structured or unstructured information. Documents that are structured uniformly like weblogs do particularly well with this technology.
Many enterprise search software providers, including Lucid Imagination, use Apache Lucene and Apache Solr products.
The article states:
“Lucid is to Lucene and Solr what companies like Red Hat, SUSE, and Canonical are to Linux. Like a Linux distribution, Lucid Imagination’s LucidWorks Enterprise product pulls together the best features of Apache Lucene/Solr, adding a few more features along the way, such as search connectors to SharePoint, Web, and Active Directory data. This is not an open core company: like Red Hat, versions of LucidWorks are provided free of charge, with a support subscription required for production use.”
Lucid Imagination’s new product promises the functionality of enterprise search but is delivered from the cloud. We’re looking forward to seeing how this develops. The generator is humming at Lucid Imagination we believe.
Jasmine Ashton, February 24, 2012
Sponsored by Pandia.com
Exogenous Complexity 2: The Search Appliance
February 15, 2012
I noted a story about Fujitsu and its search appliance. What was interesting is that the product is being rolled out in Germany, a country where search and retrieval are often provided by European vendors. In fact, when I hear about Germany, I think about Exorbyte (structured data), Ontoprise (ontologies), SAP (for what it is worth, TREX and Inxight), and Lucene/Solr. I also know that Fabasoft Mindbreeze has some traction in Germany as does Microsoft with its Fast Search & Technology solution. Fast operated a translation and technical center in Germany for a while. Reaching farther into Europe, there are solutions in Norway, France, Italy, and Spain. Each of these countries’ enterprise search and retrieval vendors have customers in Germany. Even Oracle with its mixed search history with Germany’s major newspaper has customers. IBM is on the job as well, although I don’t know if Watson has made the nine hour flight from JFK to Frankfort yet. Google’s GSA or Google Search Appliance has made the trip, and, from what I understand, the results have been okay. Google itself commands more than 90 percent of the Web search traffic.
The key point. The search appliance is supposed to be simple. No complexity. An appliance. A search toaster which my dear, departed mother could operate.
The work is from Steinman Studios. A happy quack to http://steinmanstudios.com/german.html for the image which I finally tracked down.
In short, if your company operates in Germany, you have quite a few choices for a search and retrieval solution. The question becomes, “Why Fujitsu?” My response, “I don’t have a clue.”
Here’s the story which triggered my thoughts about exogenous complexity: “New Fujitsu Powered Enterprise Search Appliance Launched in Europe Through Stordis.” The news releases can disappear, so you may have to hunt around for this article and my link is dead.
Built on Fujitsu high performance hardware, the new appliance combines industry leading search software from Perfect Search Corporation with the Fujitsu NuVola Private Cloud Platform, to deliver security and ultimate scalability. Perfect Search’s patented software enables user to search up to a billion documents using a single appliance. The appliance uses unique disk based indexing rather than memory, requiring a fraction of the hardware and reducing overall solution costs, even when compared to open source alternatives solutions…Originally developed by Fujitsu Frontech North America, the PerfectSearch appliance is now being exclusively marketed throughout Europe by high performance technology distributor Stordis. PerfectSearch is the first of a series of new enterprise appliances based on the Fujitsu NuVola Private Cloud Platform that Stordis will be bringing to the European market during 2012.
No problem with the use of a US technology in a Japanese product sold in the German market via an intermediary with which I was not familiar. The Japanese are savvy managers, so this is a great idea.
What’s this play have to do with exogenous complexity?
Checklist: Before you Escalate a Ticket to Microsoft Support
February 6, 2012
Joel Oleson of SharePoint Joel blog recently published a list of “7 Things You Should Do Before You Escalate to Microsoft Support” when troubleshooting a system issue. Oleson’s in-depth list goes beyond the obvious troubleshooting that Tier 2, Tier 3, and Engineering should do and includes checklist items such as reading up on your service pack and cumulative update level, rebooting, working with the entire team to isolate the issue, and reviewing code. First on the list:
You know one of the first things Microsoft support will want to know is what version and patch level you are at. If you’re way back, they are going to ask you to upgrade. At a minimum you should be on the latest service pack to address the majority of bugs they will point to. Now understanding that there are different tolerances to patching, this will be something you will need to decide. My recommendation is you don’t install a CU unless you need it. Well, when you’re dealing with what you think is a bug, there’s a chance it’s fixed a CU rollup or more recent CU.
Oleson also suggests reaching out to social solution forums, such as Twitter or the Microsoft Newsgroups.
Steps to help prevent long man hours on the phone with tech support while your system is not functioning properly are, of course, welcome. But this checklist sure sounds like a lot of trouble. Depending on your organization, you may not want to devote the time and effort for extensive troubleshooting prior to calling tech-support. We think it would be easier to go with a simple third-party solution like Mindbreeze, cutting down on the costly man hours.
Fabasoft Mindbreeze Enterprise provides consistent and comprehensive information access to both corporate and Cloud sources. The seamless Cloud solution makes sure you find the right information you need at any time. Check out the full suite of solutions at Fabasoft Mindbreeze.
Philip West, February 6, 2012
Sponsored by Pandia.com
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