Search, “No Problem”; Explaining the Value of IT, “Problem”
April 15, 2008
Gartner, the IT consulting giant, exposed its list of the major information technology challenges. ZDNet UK points to Silicon.com’s summary in a post titled “Seven IT Challenges to Change the World”.
Enterprise search–indeed search of any type–is not on the list. Please, check out this list of seven items before it becomes unfindable. As you scan the seven items, think about number seven: Developing clear indicators to spell out the financial benefits of IT investment to business.
Presumably once we revolutionize IT with self-charging devices and automated coding, we will have a way to explain in dollars and cents the value of information technology. For organizations struggling with search and retrieval, good news. You will be able to find needed information before you can explain the value of IT to your colleagues, peers, and superiors.
Stephen Arnold, April 15, 2008
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