Coveo: Pushing Beyond Search
April 26, 2008
I’ve been briefed on the Coveo technology. I also labor for cash for the owners of CRM Magazine. Nevertheless, I want to point out that the “Rising Star” Award underscores an interesting shift in search and retrieval. You can read about the award here.
Coveo, one of the companies known for its “snap in” solution to the woes of Microsoft SharePoint’s built in search system has been recognized for its customer relationship management services. CRM is the god father of the self-service customer support movement. The idea is that customers can help themselves solve problems if the customer can find the information. Coveo’s system does that well. On the flip side, the people manning the customer support toll free lines and digging through the email need technology to find answers as well. CRM Magazine’s award underscores Coveo’s ability to deliver on that front as well.
Coveo has been successful in moving “beyond search” with its interface and assisted-search interface. But the company has also won key accounts where vendors such as RightNow, Oracle, and others have long held sway. Coveo, based in frosty Québec City, Québec, continues to innovate despite the long winters and endless hockey season.
Stephen Arnold, April 25, 2008
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