YAGG: Google Checkout
September 11, 2009
Google, according to Tom Krazit, has another technical glitch. You can get the details in “Recurring Problems with Google Checkout.” YAGG means “yet another Google glitch.” At a Google reception in Washington, DC, on September 8, 2009, I watched eager Googlers run the game plan. The consistency of the pitch is commendable, but unless the plumbing is stable, a consistent pitch won’t offset concerns about technical frangibility. For me the most interesting comment in Mr. Krazit’s write up was:
“As a young technology company we always admired Google. Their many free tools and applications are amazing and the support that comes with them is great too. It’s disappointing to all of us at Datto Inc. that these fixable occurrences regarding Google’s payment processing has tainted our admiration of the people who changed the web, and that Google has chosen to provide no support to the many businesses paying to use Google Checkout,” Braband wrote in an e-mail. And that could be a real problem for Google as it attempts to build paid services around products like Google Apps. Even small businesses are accustomed to developing relationships with their suppliers that can help smooth over the inevitable problems that occur in any business relationship.
Datto might be a mouse beneath the Google Hummer. But if enough mice coordinate as mice have in the Google Book sector, the Google might have another mess on its hands, er, in its paws. Search can be automated. Keeping customers and cheerleaders happy may be amenable to the indifference of mathematicians.
Stephen Arnold, September 11, 2009
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