Information Architects Offer Knowledge Management Solutions

January 6, 2014

The Knowledge Management Depot blogged about a scenario anyone in IT, information management, or BI would recognize. The post entitled, “The Role Of The Information Architect” describes how when a knowledge management application is deployed and left to users to discover and implement, it is never used or poorly received. The end result leaves the project in a negative light and as a time and money waster. Often times this scenario can be avoided if the organization employs an information architect to take charge.

An information architect can be the bridge between the users and the knowledge management system. He or she can help the users adopt the new program and understand the value, rather than letting it rot. The post relates that a professional information architect takes responsibility for these tasks:

  • “Gather Requirements pertaining to the content and structure of the KM solution (SME’s and Users are heavily involved here)
  • Construct the Information Model (SME’s and Users are heavily involved here to further define and validate Content)
  • Instantiate Business Rules (depicted as relationships) onto the model (SME’s and Users are heavily involved here to further define and validate Content Relationships)
  • Develop the Taxonomy (categorizations of content (information & knowledge) for the KM Solution
  • SME’s and Users are heavily involved here
  • Card Sort exercise is often used to solidify the Content Categories and Taxonomy
  • Develops Standards for Content Assembly
  • Contributes to the development of the Style Guide for Content Delivery
  • Contributes to creating an authoring Environment that would leverage the Standards and Style Guide for Content”

The question may pop up is an information architect really necessary? Yes. Leaving users to adopt a new plan on their own without any guidance is a recipe for disaster. An information architect takes control and ensures success.

Whitney Grace, January 06, 2014

Sponsored by, developer of Augmentext


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