Coveo Search: Reveal Engine
January 11, 2017
Enterprise search is alive and well when it comes to pivots and jargon. One example is Coveo’s adoption of the moniker “Reveal Engine.” The idea is that one can search to find needed information. If the notion is unclear, you can watch the “Coveo Reveal Engine Explainer Video.” The idea is that Coveo’s software puts intelligence everywhere. I love those categorical affirmatives too.
Coveo explains:
Meet Coveo Reveal Engine, the self-learning technology in the Coveo platform that makes intelligent search even smarter. It continuously analyzes your visitors’ click stream data and behavior patterns captured by search usage analytics, then accurately serves up the content that is most likely to drive conversions and ensure self-service success. In other words, Coveo learns which content delivers the best outcomes and then automatically tunes search results to ensure the right content always rises to the top – without any manual effort on your part. Think of it as having a built-in concierge that intuitively knows what your visitors are looking for. It makes intelligent recommendations based on a deep understanding of what has worked best for others. Coveo understands your visitors’ intent. It auto-completes search terms, provides relevant related search suggestions, and even recommends complementary content they hadn’t originally sought out.
The pivot is that Coveo is positioning its search system to handle self service questions. More information about Coveo is available at www.coveo.com.
Stephen E Arnold, January 11, 2017
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