AITC: DC Company in the Spotlight
March 19, 2009
Update: March 21, 2009: Fall out from the DC government matter here.
My recollection is that the government of the District of Columbia has a large operation. I never gave the entity much thought until I heard a discussion at a conference last year about the DC municipal government’s use of the Google Search Appliance for information retrieval. With about 25,000 of these gizmos in licensee locations, the happy yellow boxes have a number of enthusiastic users. When President Obama tapped Vivek Kundra to be the chief technology wizard, I expected some open source enthusiasm. I was in a meeting in DC and learned that Google solutions were getting some traction in various meetings. Uppity Woman’s Web log offered some food for thought; for example, this snippet from The Business Insider is quoted by the Uppity Woman, “Vivek is a fan of running offices on low-cost Google (GOOG) Apps, and even proposed letting people pay their parking tickets on Facebook.”
I was surprised when the authorities took action because of alleged improprieties. I was not familiar with one of the firm mentioned in this Washington Post article. I don’t know how the allegations will play out nor do I care. Here’s what I snagged here from AITC’s Web site:
AITC is a highly professional company with strong ethics and business values. At AITC we believe in delivering unparalleled business value to our customers through our highly competent and dedicated team of professionals who constantly strive to create, design and execute cutting edge ingenious solutions as well as create new business opportunities for our customers. AITC is certified as an 8(a) company by SBA. It is also certified as a LSDBE by the DC Government. AITC is a prime contractor for IT Services (Schedule 70) with GSA. It is also a prime contractor of DCSS for IT Services with the DC Government.
A representative project undertaken for the DC government was:
Project: IT ServUS Program
Client: Office of the Chief Technology Officer, Government of the District of Columbia
Project Description: This program provides a “One stop shopping” for all desktop and desktop infrastructure needs. The support of AITC includes the following:Perform Tier 1 support for one or multiple District Agencies
Ensure each reported problem is resolved in a timely manner, tracked according to standards and escalated/re-assigned as appropriate
Communicate problem resolution and additional information to Operations group managers and support teams
Communicate problems in a non-technical manner, to customers with varying levels of expertise
Monitor and resolve assigned issues received through the call-tracking system
Act as a liaison point for re-assigning tickets to a separate Tier 2 support service desk
Train government employees in proper procedures for the requisitioning and procurement of goods and services in Procurement Automated Support System (PASS); Train employees in documenting, reviewing, and approving staff in PeopleSoft Time and Labor; Liaison agent for reassignment to the Tier 2 support desk; Troubleshoot and password reset in PASS and PeopleSoft; Microsoft Office (Exchange server with Access) and Windows XP Home and Professional troubleshooting.
Not a word about search or Google. I found this good. I didn’t find an AITC blog entry about this allegation of fancy dancing. The most recent news release on the company’s Web site was dated October 3, 2008. This discussion turned up on the DICE job Web site, and it offered some interesting comments. A video with some useful, informal comments is here. Sushil Bashal’s biography returns a 404 from the AITC Web site. Some info is available on ZoomInfo.com here. No bio for him appears in either the main Google index or the Google cache, which I found interesting.
I will continue to poke around. Interesting issue and interesting connections maybe?
Stephen Arnold, March 19, 2009
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[…] AITC: DC Company in the Spotlight : Beyond Search By Stephen E. Arnold AITC is a highly professional company with strong ethics and business values. At AITC we believe in delivering unparalleled business value to our customers through our highly competent and dedicated team of professionals who constantly … Beyond Search – http://arnoldit.com/wordpress/ […]