Microsoft Gets Dinged for Windows Live Customer Service or Lack of It
December 19, 2008
I am getting burned out with executive revolving doors and complaints about Microsoft. I was going to delete the ZDNet article “Windows Live Drops the Ball on Support” which you can find here. But Ed Bott does a good job, so I read the story. The problem with Microsoft customer service is that it is tough to get. I find that companies talk about customer service and then force me to jump though hoops. Mr. Bott reports a similar experience. For me, the most important comment in his article was:
What baffles me is that Windows Live Wave 3 has been under development for … well, it seems like forever. The software side has run exceptionally well, hitting its dates and delivering a generally excellent product. So what happened to customer support? From this vantage point, it looks like management treated support as an afterthought and is only now beginning to build the support resources it should have had in place months ago.
Microsoft seems to have what William James called “a certain blindness.” Not only is customer support an issue, what about the security problems with Internet Explorer? Anyone want to get some customer support when a bad person sucks your PC’s brain?
Stephen Arnold, December 19, 2008
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One Response to “Microsoft Gets Dinged for Windows Live Customer Service or Lack of It”
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I had a working messager and was requested many times to up grade i did and now i have a im that has no send button and i cant get a responce from live hard to locate service to help with this problem and i am getting fed up looking for it
thanks for listening
Denzel