Amazon: So Many Great Ideas
April 1, 2025
AWS puts its customers first. Well, those who pay for the premium support plan, anyway. A thread on Reddit complains, "AWS Blocking Troubleshooting Docs Behind Paid Premium Support Plan." Redditor Certain_Dog1960 writes:
"When did AWS decide that troubleshooting docs/articles require you to have a paid premium support plan….like seriously who thought this was a good idea?"
Good question. The comments and the screenshot of Amazon’s message make clear that the company’s idea of how to support customers is different from actual customers’ thoughts. However, Certain_Dog posted an encouraging update:
"The paywall has been taken down!!! :)"
Apparently customer outrage still makes a difference. Occasionally.
Cynthia Murrell, March 31, 2025
The Gentle Slide Down the Software Quality Framework
March 21, 2025
Yep, another dinobaby original.
I listened to a podcast called “The WAN Show,” featuring a couple of technology buffs who sell T shirts, mugs, and screwdrivers. What was notable about the program which is available on Apple podcasts was the opening story. In a nutshell, the two fellows made clear some problems with Apple’s hardware. The key statement made by one of the fellows was, “I will pay my way to Cupertino and help you Apple engineers to fix the problems. I will do it for free.” A number of people younger than I believe that an individual can overcome a bureaucracy.
Someone is excited about taking the long slide down in software quality. Thanks, OpenAI, definitely good enough.
I forget about the comment and the pitch to buy a backpack until I read “Apple’s Software Quality Crisis: When Premium Hardware Meets Subpar Software.” The write up hit upon some of the WAN grousing and introduced a number of ideas about Apple’s management focus.
Here’s a comment from the write up I circled:
The performance issues don’t stop at sluggish response times. During these use cases, my iPad overheated, making it uncomfortable to hold or even rest the palm on, raising concerns about potential long-term hardware damage. What made this particularly frustrating is that these aren’t third-party applications pushing the hardware to its limits. These are Apple’s own applications that should be theoretically optimized for their hardware. After demonstrating the issues in person to Apple Store staff (that were courteous and professional), the support representative that was handling my case suggested a hardware replacement. However, after further discussion, we both concluded this was likely a software problem rather than a hardware defect.
To a dinobaby like me, I interpreted the passage as saying, “The problem can’t be fixed. Suck it up, buttercup.”
I then discovered more than 1,000 comments to the “Apple’s Software Quality Crisis” article. I scanned them and then turned to one of the ever reliable smart software systems to which I have access and asked, “What are the main themes of the 1,000 comments.
Here’s what the smart software output, and, please, keep in mind, that smart software hallucinates, goes bonkers, and if a product of Google, really has trouble with cheese-related prompts. The found points output are:
- Persistent Bugs: Users report long-standing issues, such as date-handling errors in Contacts that have remained unresolved for years. ?
- Declining User Experience: There’s a sentiment that recent design changes, like the macOS Settings app, have led to a less intuitive user experience. ?
- Inconsistent Quality Across Platforms: Some users feel that Apple’s software quality has become comparable to other platforms, lacking the distinctiveness it once had.
- Ineffective Bug Reporting: Concerns are raised about Apple’s bug reporting system, with users feeling their feedback doesn’t lead to timely fixes.
Okay, we have a sample based on one podcast, one blog essay, and a number of randos who have commented on the “Apple’s Software Quality Crisis” article. Let me offer several observations:
- Apple, like Amazon, Facebook (Metazuck or whatever), Google, and Microsoft cannot deliver software that does much more than achieve the status of “good enough.” Perhaps size and the limitations of humans contribute to this wide spread situation?
- The problem is not fixable because new software comes out and adds to the woes of the previous software. Therefore, the volume of problems go up and there is neither money nor time to pay down the technical debt. In my experience, this means that a slow descent on a quite fungible gradient occurs. The gravity of technical debt creates the issues the individuals complaining identify.
- The current economic and regulatory environment does not punish these organizations for their products and services. The companies’ managers chug along, chase their bonuses, and ignore the gentle drift to quite serious problems between the organizations and their customers.
So what? Sorry, I have no solutions. Many of the “fixes” require deep familiarity with origin software. Most fixes are wrappers because rewrites take too long or the information required to fix one thing and not break two others is not available.
Welcome, to the degrading status quo.
Stephen E Arnold, March 21, 2025
Management Insights Circa Spring 2025
March 18, 2025
Another dinobaby blog post. Eight decades and still thrilled when I point out foibles.
On a call today, one of the people asked, “Did you see that excellent leadership comes from ambivalence?” No, sorry. After my years at the blue chip consulting firm, I ignore those insights. Ambivalence. The motivated leader cares about money, the lawyers, the vacations, the big customer, and money. I think I have these in the correct order.
Imagine my surprise when I read another management breakthrough. Navigate to “Why Your ‘Harmonious’ Team Is Actually Failing.” The insight is that happy teams are in coffee shop mode. If one is not motivated by one of the factors I identified in the first paragraph of this essay, life will be like a drive-through smoothie shop. Kick back, let someone else do the work, and lap up that banana and tangerine goodie.
The write up reports about a management concept that is that one should strive for a roughie, maybe with a dollop of chocolate and some salted nuts. Get that blood pressure rising. Here’s a passage I noted:
… real psychological safety isn’t about avoiding conflict. It’s about creating an environment where challenging ideas makes the team stronger, not weaker.
The idea is interesting. I have learned that many workers, like helicopter parents, want to watch and avoid unnecessary conflicts, interactions, and dust ups. The write up slaps some psycho babble on this management insight. That’s perfect for academics on tenure track and talking to quite sensitive big spending clients. But often a more dynamic approach is necessary. If it is absent, there is a problem with the company. Hello, General Motors, Intel, and Boeing.
Stifle much?
The write up adds:
I’ve seen plenty of “nice” teams where everyone was polite, nobody rocked the boat, and meetings were painless. And almost all of those teams produced ok work. Why? Because critical thinking requires friction. Those teams weren’t actually harmonious—they were conflict-avoidant. The disagreements still existed; they just went underground. Engineers would nod in meetings then go back to their desks and code something completely different. Design flaws that everyone privately recognized would sail through reviews untouched. The real dysfunction wasn’t the lack of conflict—it was the lack of honest communication. Those teams weren’t failing because they disagreed too little; they were failing because they couldn’t disagree productively.
Who knew? Hello, General Motors, Intel, and Boeing.
Here’s the insight:
Here’s the weird thing I’ve found: teams that feel safe enough to hash things out actually have less nasty conflict over time. When small disagreements can be addressed head-on, they don’t turn into silent resentment or passive-aggressive BS. My best engineering teams were never the quiet ones—they were the ones where technical debates got spirited, where different perspectives were welcomed, and where we could disagree while still respecting each other.
The challenge is to avoid creating complacency.
Stephen E Arnold, March 18, 2025
Ah, Apple, Struggling with AI like Amazon, Google, et al
March 14, 2025
This blog post is the work of a humanoid dino baby. If you don’t know what a dinobaby is, you are not missing anything. Ask any 80 year old why don’t you?
Yes, it is Friday, March 14, 2025. Everyone needs a moment of amusement. I found this luscious apple bit and thought I would share it. Dinobabies like knowing how the world and Apple treats other dinobabies. You, as a younger humanoid, probably don’t care. Someday you will.
“Grandmother Gets X-Rated Message after Apple AI Fail” reports:
A woman from Dunfermline has spoken of her shock after an Apple voice-to-text service mistakenly inserted a reference to sex – and an apparent insult – into a message left by a garage… An artificial intelligence (AI) powered service offered by Apple turned it into a text message which – to her surprise – asked if she been "able to have sex" before calling her a "piece of ****".
Not surprisingly, Apple did not respond to the BBC request for a comment. Unperturbed, the Beeb made some phone calls. According to the article:
An expert has told the BBC the AI system may have struggled in part because of the caller’s Scottish accent, but far more likely factors were the background noise at the garage and the fact he was reading off a script.
One BBC expert offered these reasons for the foul fouled message:
Peter Bell, a professor of speech technology at the University of Edinburgh, listened to the message left for Mrs Littlejohn. He suggested it was at the "challenging end for speech-to-text engines to deal with". He believes there are a number of factors which could have resulted in rogue transcription:
- The fact it is over the telephone and, therefore, harder to hear
- There is some background noise in the call
- The way the garage worker speaks is like he is reading a prepared script rather than speaking in a natural way
"All of those factors contribute to the system doing badly, " he added. "The bigger question is why it outputs that kind of content.
I have a much simpler explanation. Like Microsoft, marketing is much easier than delivering something that works for humans. I am tempted to make fun of Apple Intelligence, conveniently abbreviated AI. I am tempted to point out that real world differences in the flow of Apple computers are not discernable when browsing Web pages or entering one’s iTunes password into the system several times a day.
Let’s be honest. Apple is big. Like Amazon (heaven help Alexa by the way), Google (the cheese fails are knee slappers, Sundar), and the kindergarten squabbling among Softies and OpenAI at Microsoft — Apple cannot “do” smart software at this time. Therefore, errors will occur.
On the other hand, perhaps the dinobaby who received the message is “a piece of ****"? Most dinobabies are.
Stephen E Arnold, March 14, 2025
Microsoft Leadership Will Be Replaced by AI… Yet
March 14, 2025
Whenever we hear the latest tech announcement, we believe it is doom and gloom for humanity. While fire, the wheel, the Industrial Revolution, and computers have yet to dismantle humanity, the jury is still out for AI. However, Gizmodo reports that Satya Nadella of Microsoft says we shouldn’t be worried about AI and it’s time to stop glorifying it, “Microsoft’s Satya Nadella Pumps the Brakes on AI Hype.” Nadella placed a damper on AI hype with the following statement from a podcast: “Success will be measured through tangible, global economic growth rather than arbitrary benchmarks of how well AI programs can complete challenges like obscure math puzzles. Those are interesting in isolation but do not have practical utility.”
Nadella said that technology workers are saying AI will replace humans, but that’s not the case. He calls that type of thinking a distraction and the tech industry needs to “get practical and just try and make money before investors get impatient.” Nadella’s fellow Microsoft worker CEO Sam Altman is a prime example of AI fear mongering. He uses it as a tool to give himself power.
Nadella continued that if the tech industry and its investors want AI growth akin to the Industrial Revolution then let’s concentrate in it. Proof of that type of growth would be if there was 10% inflation attributed to AI. Investing in AI can’t just happen on the supply side, there needs to be demand AI-built products.
Nadella’s statements are like a pouring a bucket of cold water on a sleeping person:
"On that sense, Nadella is trying to slap tech executives awake and tell them to cut out the hype. AI safety is somewhat of a concern—the models can be abused to create deepfakes or mass spam—but it exaggerates how powerful these systems are. Eventually, push will come to shove and the tech industry will have to prove that the world is willing to put down real money to use all these tools they are building. Right now, the use cases, like feeding product manuals into models to help customers search them faster, are marginal.”
Many well-known companies still plan on implementing AI despite their difficulties. Other companies have downsized their staffing to include more AI chatbots, but the bots prove to be inefficient and frustrating. Microsoft, however, is struggling with management issues related to OpenAI, its internal “experts,” and the Softies who think they can do better. (Did Microsoft ask Grok, “How do I manage this billions of dollar bonfire?”)
Let’s blame it on AI.
Whitney Grace, March 14, 2025, 2025
Next-Gen IT Professionals: Up for Doing a Good Job?
March 10, 2025
The entirety of the United States is facing a crisis when it comes to decent paying jobs. Businesses are watching their budgets like misers clutch their purse strings, so they’re hiring the cheapest tech workers possible. Medium explains that “8 Out Of 10 Senior Engineers Feel Undervalued: The Hidden Crisis In Tech’s Obsession With Junior Talent.”
Another term for budgeting and being cheaper is “cost optimization.” Experienced tech workers are being replaced with green newbies who wouldn’t know how to find errors if it was on the back of their hands. Or the experienced tech workers are bogged down by mentoring/fixing the mistakes of their younger associates.
It’s a recipe for disaster, but cost optimization is what businesses care about. There will be casualties in the trend, not all of them human:
“The silent casualties of this trend:
1. Systems designed by juniors who’ve never seen a server catch fire
2. Codebases that work right up until they don’t
3. The quiet exodus of graybeards into early retirement”
Junior tech workers are cheaper, but it is difficult to just ask smart software to impart experience in a couple hundred words. Businesses are also treating their seasoned employees like they are mentors:
“I’m all for mentoring. But when companies treat seniors as:
- Free coding bootcamp instructors
- Human linters for junior code
- On-call explainers of basic algorithms
…they’re not paying for mentorship. They’re subsidizing cheap labor with senior salaries.”
There’s a happy medium where having experienced tech experts work with junior tech associates can be beneficial for those involved. It is cheaper to dump the dinobabies and assume that those old systems can be fixed when they go south.
Whitney Grace, March 10, 2025
Sergey Says: Work Like It Was 1975 at McKinsey or Booz, Allen
March 6, 2025
Yep, another dinobaby original.
Sergey Brin, invigorated with his work at the Google on smart software, has provided some management and work life tips to today’s job hunters and aspiring Alphabet employees. “In Leaked Memo to Google’s AI Workers, Sergey Brin Says 60 hours a Week Is the Sweet Spot and Doing the Bare Minimum Can Demoralize Peers”, Mr. Brin offers his view of sage management and career advice. (I do want to point out that the write up does not reference the work ethic and other related interactions of the Google Glass marketing team. My view of this facet of Mr. Brin’s contributions suggest that it is tough to put in 60 hours a week while an employee is ensconced in the Stanford Medical psychiatric ward. But that’s water under the bridge, so let’s move on to the current wisdom.)
The write up reports:
Sergey Brin believes Google can win the race to artificial general intelligence and outlined his ideas for how to do that—including a workweek that’s 50% longer than the standard 40 hours.
Presumably working harder will allow Google to avoid cheese mishaps related to pizza and Super Bowl advertising. Harder working Googlers will allow the company to avoid the missteps which have allowed unenlightened regulators in the European Union and the US to find the company exercising behavior which is not in the best interest of the service’s “users.”
The write up says:
“A number of folks work less than 60 hours and a small number put in the bare minimum to get by,” Brin wrote on Wednesday. “This last group is not only unproductive but also can be highly demoralizing to everyone else.”
I wonder if a consistent, document method for reviewing the work of employees would allow management to offer training, counseling, or incentives to get the mavericks back in the herd.
The protests, the allegations of erratic punitive actions like firing people who use words like “stochastic”, and the fact that the 60-hour information comes from a leaked memo — each of these incidents suggests that the management of the Google may have some work to do. You know, that old nosce teipsum stuff.
The Fortune write up winds down with this statement:
Last year, he acknowledged that he “kind of came out of retirement just because the trajectory of AI is so exciting.” That also coincided with some high-profile gaffes in Gemini’s AI, including an image generator that produced racially diverse Na#is. [Editor note: Member of a German affiliation group in the 1930s and 1940s. I have to avoid the Google stop words list.]
And the cheese, the Google Glass marketing tours, and so much more.
Stephen E Arnold, March 6, 2025
Big Thoughts On How AI Will Affect The Job Market
March 4, 2025
Every time there is an advancement in technology, humans are fearful they won’t make an income. While some jobs disappeared, others emerged and humans adapted to the changes. We’ll continue to adapt as AI becomes more integral in society. How will we handle the changes?
Anthropic, a big player in the OpenAI field, launched The Anthropic Index to understand AI’s effects on labor markers and the economy. Anthropic claims it’s gathering “first-of-its” kind data from Claude.ai anonymized conversations. This data demonstrates how AI is incorporated into the economy. The organization is also building an open source dataset for researchers to use and build on their findings. Anthropic surmises that this data will help develop policy on employment and productivity.
Anthropic reported on their findings in their first paper:
• “Today, usage is concentrated in software development and technical writing tasks. Over one-third of occupations (roughly 36%) see AI use in at least a quarter of their associated tasks, while approximately 4% of occupations use it across three-quarters of their associated tasks.
• AI use leans more toward augmentation (57%), where AI collaborates with and enhances human capabilities, compared to automation (43%), where AI directly performs tasks.
• AI use is more prevalent for tasks associated with mid-to-high wage occupations like computer programmers and data scientists, but is lower for both the lowest- and highest-paid roles. This likely reflects both the limits of current AI capabilities, as well as practical barriers to using the technology.”
The Register put the Anthropic report in layman’s terms in the article, “Only 4 Percent Of Jobs Rely Heavily On AI, With Peak Use In Mid-Wage Roles.” They share that only 4% of jobs rely heavily on AI for their work. These jobs use AI for 75% of their tasks. Overall only 36% of jobs use AI for 25% of their tasks. Most of these jobs are in software engineering, media industries, and educational/library fields. Physical jobs use AI less. Anthropic also found that 57% of these jobs use AI to augment human tasks and 43% automates them.
These numbers make sense based on AI’s advancements and limitations. It’s also common sense that mid-tier wage roles will be affected and not physical or highly skilled labor. The top tier will surf on money; the water molecules are not so lucky.
Whitney Grace, March 4, 2025
Dear New York Times, Your Online System Does Not Work
March 3, 2025
The work of a real, live dinobaby. Sorry, no smart software involved. Whuff, whuff. That’s the sound of my swishing dino tail. Whuff.
I gave up on the print edition to the New York Times because the delivery was terrible. I did not buy the online version because I could get individual articles via the local library. I received a somewhat desperate email last week. The message was, “Subscribe for $4 per month for two years.” I thought, “Yeah, okay. How bad could it be?”
Let me tell you it was bad, very bad.
I signed up, spit out my credit card and received this in my email:
The subscription was confirmed on February 26, 2025. I tried to log in on the 27th. The system said, “Click here to receive an access code.” I did. In fact I did the click for the code three times. No code on the 27th.
Today is the 28th. I tried again. I entered my email and saw the click here for the access code. No code. I clicked four times. No code sent.
Dispirited, I called the customer service number. I spoke to two people. Both professionals told me they were sending the codes to my email. No codes arrived.
Guess what? I gave up and cancelled my subscription. I learned that I had to pay $4 for the privilege of being told my email was not working.
That was baloney. How do I know? Look at this screenshot:
The estimable newspaper was able to send me a notice that I cancelled.
How screwed up is the New York Times’ customer service? Answer: A lot. Two different support professionals told me I was not logged into my email. Therefore, I was not receiving the codes.
How screwed up are the computer systems at the New York Times? Answer: A lot, no, a whole lot.
I don’t think anyone at the New York Times knows about this issue. I don’t think anyone cares. I wonder how many people like me tried to buy a subscription and found that cancellation was the only viable option to escape automated billing for a service the buyer could not access.
Is this intentional cyber fraud? Probably not. I think it is indicative of poor management, cost cutting, and information technology that is just good enough. By the way, how can you send to my email a confirmation and a cancellation and NOT send me the access code? Answer: Ineptitude in action.
Well, hasta la vista.
Stephen E Arnold, March 3, 2025
Curricula Ideas That Will Go Nowhere Fast
February 28, 2025
No smart software. Just a dinobaby doing his thing.
I read “Stuff You Should Have Been Taught in College But Weren’t” reveals a young person who has some dinobaby notions. Good for Casey Handmer, PhD. Despite his brush with Hyperloop, he has retained an ability to think clearly about education. Caltech and the JPL have shielded him from some intellectual cubby holes.
So why am I mentioning the “Stuff You Should Have…” essay and the author? I found the write up in line with thoughts my colleagues and I have shared. Let me highlight a few of Dr. Handmer’s “Should haves” despite my dislike for “woulda coulda shoulda” as a mental bookshelf.
The write up says:
in the sorts of jobs you want to have, no-one should have to spell anything out for you.
I want to point out that the essay may not be appropriate for a person who seeks a job washing dishes at the El Nopal restaurant on Goose Creek Road. The observation strikes me as appropriate for an individual who seeks employment at a high-performing organization or an aspiring “performant” outfit. (I love the coinage “performant”; it is very with it.
What are other dinobaby-in-the-making observations in the write up. I have rephrased some of the comments, and I urge you to read the original essay. Here’s goes:
- Do something tangible to demonstrate your competence. Doom scrolling and watching TikTok-type videos may not do the job.
- Offer proof you deliver value in whatever you do. I am referring to “good” actors, not “bad” actors selling Telegram and WhatsApp hacking services on the Dark Web. “Proof” is verifiable facts, a reference from an individual of repute, or demonstrating a bit of software posted on GitHub or licensed from you.
- Watch, learn, and act in a way that benefits the organization, your colleagues, and your manager.
- Change jobs to grow and demonstrate your capabilities.
- Suck it up, buttercup. Life is a series of challenges. Meet them. Deliver value.
I want to acknowledge that not all dinobabies exhibit these traits as they toddle toward the holding tank for the soon-to-be-dead. However, for an individual who wants to contribute and grow, the ideas in this essay are good ones to consider and then implement.
I do have several observations:
- The percentage of a cohort who can consistently do and deliver is very small. Excellence is not for everyone. This has significant career implications unless you have a lot of money, family connections, or a Hollywood glow.
- Most of the young people with whom I interact say they have these or similar qualities. Then their own actions prove they don’t. Here’s an example: I met a business school dean. I offered to share some ideas relevant to the job market. I gave him my card because he forgot his cards. He never emailed me. I contacted him and said politely, “What’s up?” He double talked and wanted to meet up in the spring. What’s that tell me about this person’s work ethic? Answer: Loser.
- Universities and other formal training programs struggle even when the course material and teacher is on point. The “problem” begins before the student shows up in class. The impact of family stress on a person creates a hot house of sorts. What grows in the hortorium? Species with an inability to concentrate, a pollen that cannot connect with an ovule, and a baked in confusion of “I will do it” and “doing it.”
Net net: This dinobaby is happy to say that Dr. Handmer will make a very good dinobaby some day.
Stephen E Arnold, February 28, 2025
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